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Title Customer Service Social Media
Target Location US-MA-Dorchester
Email Available with paid plan
Phone Available with paid plan
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Boston, MA Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLESkillsFirst Aid/CPRDecision-makingCritical thinkingCustomer serviceOrganizationSound judgmentSupervision and trainingPolicy/program developmentPerformance improvementsPurchasing and planningProfit and loss accountabilitySchedule managementProficient in CAD, Excel, Word, Procore, PlanGridRecruiting and hiringEmployee developmentExperienceHEAD OF OPERATIONS 10/2018 - 10/2021Norwell - Canton, Tewksbury, Norwell, MaTested software for bugs, operating speed, and, security. Constructed all six testing stations, waiting areas, conference room, and secretary/receiving desks for three Boston area clinics.Scheduled athletes, and, employees. Answered any questions, or, concerns. Worked with vendors to supply office, and, medical testing equipment as well as Covid-19 related cleaning supplies Implemented Covid-19 protocols. Oversaw the proper execution of those protocols. Built multiple company social media presences. Established connections with, organizations, parents, teams, and athletes. Maintained those connections. Advertised through those platforms. Oversaw, and, interjected multiple time saving solutions to guarantee proper ow of athletes through all six medical testing stationsConducted needs assessments and worked closely with leaders to correct problems and implement improvements. Maintained effective working relationships with, insurance representatives, Neurologists, and, Nurse Practitioners to ensure medical competence.Ensured the privacy of patients and paperwork to insure compliance with national H.I.P.A. regulations Prepared and led internal assessments regarding data and information integrity against in-place organizational and regulatory standards.OWNER, GENERAL MANAGER 09/2012 - 07/2018D&A Contracting - Worcester, MaI helped smaller to medium size contracting companies to bid on, complete larger projects where my expertise was needed, but, not affordable long term.I also completed many of my own residential construction in the Central Massachusetts area. Promoted business on social media platforms to maximize brand identity and generate revenue. Designed sales and service strategies to improve revenue and retention. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Complied with government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.Established clear performance goals and metrics for revenue, P&L, customer service and customer retention. Hired and mentored core start-up team, working to outline initial company policies and procedures. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin. Analyzed client business needs and assisted in determining appropriate resources and strategies. Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system. Delivered exceptional client experiences through hands-on leadership of associates and managers. SR. PROJECT MANAGER 08/1999 - 09/2012Phil Mastroianni Corporation - Waltham, MAI acted as safety supervisor for PMC. I gave weekly "Tool Box Talks" to guarantee compliance with city, state, and, insurance regulationsSupervised multiple crews to complete high end commercial landscape construction projects for clients in the Eastern Ma area. Including, not limited to, Boston, Babson, Bentley Colleges, cities of, Boston, Newton, Waltham, Scituate, Macomber C&C, Mathew Cunningham LD, SiteCreative, Roger Washburn, etc. Recorded daily man hours and materials to keep track of project, budget progression. Proficient with programs, Word, Excel, CAD.Worked closely with landscape architects, owners, owners representatives to address concerns, complications in plans, blueprints, schematics.Met with representatives from city, state agencies to remain in compliance with city, state laws regarding building practices.Prepared, obtained Partial, and, complete work site permits through municipal agencies. Oversaw, lead crews to complete projects according to permits, engineering specifications. Met with vendors to select materials for projects. Coordinated logistics of trucks, heavy equipment, materials Operated heavy equipment of all types.Drove trucks to supply materials for projects.Found solutions to comply with obtaining LEED building ratings. Constructed drainage systems, wooden forms for concrete pours, walls, patios, walkways, outdoor kitchens, connected appliances, speakers to smart home devices. Spearheaded key projects, resulting in high customer satisfaction and increased business revenues. worked closely with sub contractors to insure project integrity. Education and TrainingValley Technical HS - East Pittsburgh, PA High School Diploma 05/1995Certificate in Masonry, and CarpentryMinor in SpanishUmass Amherst Stockbridge - Amherst, Ma. Some College (No Degree) Construction TechniquesTime Management, Organization Practices.Certified by I.C.P.I. to install Pre cast concrete products, walls, patios, water features. Underground Utility Excavating Procedures - Boston Safety Classes, 01/2009National Grid Excavating Technique Classes to Identify utility markers and general safe excavating practices. CALL 811LanguagesSpanish:Professional

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