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Click here or scroll down to respond to this candidate Candidate's Name
Client Service Advisor
PHONE NUMBER AVAILABLE
Street Address
EMAIL AVAILABLE
About Me
I am an experienced Customer Service Manager with a
strong background in supervisory roles spanning over a
decade. I lead teams to provide exceptional customer
service, using procedures as a guide for decision-making.
Adapting to new software is a seamless process for me, EXPERIENCE
ensuring smooth operations. Attention to detail is a key 2017-2024 Days Inn
focus in enhancing customer satisfaction. I am dedicated Reservation Specialist/ Call Center
to continuous learning, always striving for accuracy and Answered phones and assist customers in making,
efficiency in all tasks. My versatile nature drives me to altering, or canceling reservations
self-teach various skills, emphasizing improvement and Respond to emails with reservation information,
excellence in every interaction. Always taking on confirmations, and additional details
challenges with a smile. I advocate for maintaining a Advise customers regarding ongoing promotions or
balance of professionalism and enjoyment during work available upgrades that may enhance their experience
hours." Answered questions regarding rooms, facilities, rates,
and events
Florida Technical College Accurately record customer information and charge
Business Administration and Entrepreneurship credit cards upon successful reservations.
Communicated via email chat and phone regarding
Oakridge High School vacation packages and up selling
High school Diploma
2011-2017 Checker's Rally
General Manager
SKILLS Responsible for improving efficiency and increasing
departmental profits while managing the company s
Communication Skills: overall operations. Oversaw several elements including
I pride myself on clear communication and active hiring staff, operating budgets, inventory and audits.
listening labor control and launching price promotions that could
Technical Proficiency: attract more customers. Collected Bank deposits, acting
I'm experienced in using CRM software and Microsoft store manager and key holder to 7 stores, Implemented
Office new strategies to increase sales revenue and customer
Productivity and Efficiency: satisfaction. Organized team meetings and delegated
I excel in time management and problem-solvin staff work stations to deliver overall productive shift
Customer Service Excellence: structure.
I am deeply committed to customer satisfaction and
loyalty 1999-2011 J&P Freight Express
Remote Work Skills: Dispatcher/ Administration
I am self-motivated and effective in remote collaboration Promoted quickly to front office management after
successfully working in every department and possessed
Bilingual in Spanish fluently d Z W remarkable office atmosphere to all customers and
/ ^ > employees. Delegated all drivers to their scheduled
d ^ D Management, Drafting Contracts routes. Processed Invoic Placed orders for supplies.
/employee ^ / Lead morning safety meetings, AR/AP, Sales
W W , tracking last year, last month, till date.
Researching, Microsoft, Google, CRM, Team player, I also managed our call center providing ideas for selling
Active Listener, Always willing to help, pitch and keeping customers engaged in phone call.
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