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Click here or scroll down to respond to this candidate Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLE
OBJECTIVE:
Looking to succeed and apply my skills and professional experience in a progressive company.EDUCATION: High SchoolLANGUAGE SKILLS:
English, Spanish and Portuguese.COMPUTER SKILLS:Word, Excel, Outlook.PROFESSIONAL EXPERIENCE:
World Travel Assist /Elite Global DoctorsCustomer Service Representative / Onboarding Trainer Specialist.August 11, 2021 - Current employerA World Travel Assist Customer Service Representative is responsible for the passenger's many needs while traveling including, but, not limited to: lost or stolen baggage, booking or rebooking hotel accommodations and flight reservations due to passenger's missing a flight or cancelations, coordination of medical services that passengers may need while traveling, ie: Medical appointments, hospitalizations, medication procurement, repatriations in case of passenger's passing, etc. also CSR's are responsible for obtaining the medical information needed (medical records, test results etc) to support payment of medical services that the passenger may need while traveling.
As an Elite Global Doctors Customer Service Representative / Onboarding Training Specialist one is responsible for the complete onboarding and training of new clients of the telemedicine/ telediagnosis web platform of EGD. This includes, but is not limited to customer service, troubleshooting issues with the platform, explaining all updates to platform users, etc.
Bosch Industries/ RanstadtCustomer Service RepresentativeMarch 1, 2020 - July 30, 2021Customer Service Representatives are responsible for handling emergency calls emanating from vehicles or personal phones. The Customer Service Rep. must be able to assess the severity of the emergency, locate and contact local authorities and emergency service that are needed to assist the customer.
Change Healthcare. Case Manager.June 2019 to Dec 2019Case Managers are responsible for signing at least 40 members to the Medicare Savings Program, fill all applicable forms and collect all copies of documents needed to support the application following the distinct rules and regulations of the United States 50 states.
A case Manager must be able to navigate the application interview with senior citizens who are easily frustrated by the process itself. Knowledge and proficiency in MMS software and all government regulations and processes is required. A case manager must keep accurate records of every step in the process and all interactions with potential Members.Aerotek : Visa (Temporary Assignment)Member Service AgentMarch 2019 May 2019Responsible for directing clients to the proper departments able to answer their inquiries. Benefits information inquiries. Account information Inquiries.Manpower: Assurant (Temporary Assignment)Customer ServiceJan 2019 to March 2019Phone protection plan customer service. Claim processing. Plan information Inquiries.Andvaris Inc. (Temporary Assignment)Customer ServiceJuly 2018 to December 2018Sales, Customer Service, Delivery Coordination for the Home Depot Account. Product information. Promotions processing and Inquiries.
AETNA Inc.Case ManagerMach 12 2007 to February 26 2018Disability Claims, Claim management, Record Procurement, Provider Contacts, Record Procurement, HIPPA related Issues, Customer Service, Coverage Research, Call Distribution, Escalations, Customer Service Development Research. Life Insurance Customer Service, Life Insurance application set up and coordination.Coris USACustomer ServiceFebruary 2006 to February 2007Customer Service, Dr s appointment research and set up. Acc. Payable. Travelers Insurance Coordination. |
