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Title Customer Service Representative - Work From Home
Target Location US-NY-Astoria
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Professional SummaryProficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.Skills      Recruiting and Hiring      Policies and Procedures      Cash Management      Policy Development and Enforcement      Management Team-BuildingWork HistoryStore Manager, 07/2022 to currentCVS Pharmacy   New York, NY      Cultivate and maintain a healthy talent pipeline, including oversight of front store and cross-trained colleague performance and development, contributing to career progression, involving hiring, training, performance management, and where required, termination of employment
      Ensure appropriate staffing to operate store successfully by scheduling to demand, consistently creating and publishing the schedule 3 weeks in advance, and maintaining financial stewardship of store labor spending      Improve store performance measures (sales, service, loyalty, shrink, compliance, etc.) by coaching colleagues and working within the #OneTeam dynamic to identify and address barriers to operation      Maintain a safe and high-quality working environment that complies with all regulatory and company standards      Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a holistic total store staffing pipeline      Partner with FS DL to establish store priorities, implement new initiatives, and engage all colleagues      Act as an ambassador for CVS Health through professional behaviors and positive engagement within the communityStore Manager, 03/2018 to 06/2022Rite-Aid Pharmacy   New York, NY      Managed inventory control, cash control and store opening and closing procedures.      Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.      Completed point of sale opening and closing procedures.      Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.      Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.      Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.Store Manager, 10/2017 to 03/2018
CVS Pharmacy   New York, NY      Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.      Handled customer complaints, resolved issues and adjusted policies to meet changing needs.      Evaluated employee performance and coached and trained to improve weak areas.      Maintained compliance with company policies, objectives and communication goals.      Worked with management team to implement proper division of responsibilities.      Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.Store Manager, 10/2016 to 07/2017
Ricky's NYC   New York, NY      Managed inventory control, cash control and store opening and closing procedures.      Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.      Completed point of sale opening and closing procedures.      Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.      Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.EducationAssociate of Arts: Business, 05/2015
Hunter College of The City University of New York - New York, NY

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