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Click here or scroll down to respond to this candidate Candidate's Name
Aubrey, TX Street Address | PHONE NUMBER AVAILABLEEMAIL AVAILABLE
LinkedIn: https://LINKEDIN LINK AVAILABLE
Experienced Product Owner with 5+ years of success in developing and executing product roadmaps that drive revenue growth and increase customer satisfaction. Skilled in collaborating with stakeholders to prioritize product features based on customer feedback and market trends, resulting in a 30% increase in user engagement. Ability to conduct user research and analyze customer data to inform product decisions, resulting in a 15% increase in product adoption.
ExperienceFinancial Service Product Owner, TEKsystems/ LPL FinancialFort Mills, SC 09/2023-01/2024
Lead a Front-End Team and Back End Team that included developers, QA, and Business Analysis and Scrum Master.
Communicate the vison by reducing uncertainty and aligns the vison with the business value. Received and researched all support tickets that the team received from the Trade Desk. Functioned as the liaison between product, IT and the Trade Desk teams to understand the customer demand. Prioritize customer needs and objectives of stakeholders by balancing scope, budget, and tie to prioritize projects.
Owned the planning and scheduling of two-week sprints articulated the product vision to engineering resulting in hitting 98% of the product goals defined at the beginning of the PI. Worked cross-functionally with executive leadership and the release train engineer teams to understand customer pain-points and translate them into actionable user stories for the Client works Platform.
Coordinate with a team of UX/UI developers to build and enhance the Clint Works application.
Small Business Product Owner, Capital One Plano, TX 01/2019 08/2023
Launched a post booking amendment platform by tying together front-end web form capture, with structure data Api s importing data from one platform, re-mapping, and then posting to another platform.
Lead cross-functional teams to define and deliver new product features and enhancements for Laser Pro and Salesforce.
Conducted user research and analyzed customer data to inform product decisions. Defined product strategy and managed release scope and timeline resulting in the successful launch of a new origination platform Abrigo (Sageworks). Verified and analyzed all necessary financial information and documentation to ascertained that all loan files are complete and compliant. Created User Stories acceptance criteria to get buy in from stakeholders and refined those stories with Scrum teams. Function as a strong and reliable liaison between product and IT to understand customer demand for new features and prioritize the product roadmap.
Own the product roadmap and meet 96% of all feature deadlines by identifying and mitigating any engineering roadblocks.
Foster open communication between executive stakeholders, engineering, and marketing, resulting in a speed improvement of the feature development life cycle by 22% year over year.
Small Business Senior Risk Management Specialist, Capital OnePlano, TX 08/2017-01/2019
Assisted with the development of the HMDA and Reg Flag quality assurance program, including metrics and internal reporting standards. Analyzed data and performed trending analysis on incidents to initiate formal risk assessments or control evaluations on current processes. Conducted monthly risk audits and qualitative analysis of company departments to ensure adherence to company policies.
Verified and analyzed all necessary financial information and documentation to ascertain that all loan files are complete and compliant for AML, KYC and BSA. Knowledgeable and up to date regarding industry changes, specifically Consumer Financial Protection Bureau (CFPB) finding that may impact consumers and business strategies and controls.
Communicated decisions that most effectively mitigate credit risks for Capital One, including data integrity and validity of information submitted. Coordinated cross-functional, interdisciplinary efforts with the internal and external auditors.
Applied understanding of established guidelines, Fair Lending and all other regulatory requirements when evaluating loan attributes while utilizing prudent underwriting judgment and experience. Reconciliated various accounts and research variance in posted entries.Small Business Processor Manager, Capital OnePlano, TX 01/2017 -12/2017 Developed and implemented a waste reduction program resulting in a 25% reduction in waste production, managing a team of six, from project inception to delivery.
Delivered low to high-risk projects with a medium-sized project team. Established all escrow accounts for all new residential mortgages. Assisted in preparing and executing all Small Business mortgage closings. Executed projects based on defined priorities; identify risks and issues and mitigate or escalate as needed.
Partnered with project customers to provide strategic and tactical thought to effectively drive project delivery; identify project issues, take the lead to develop and implement solutions.
Streamlined the production process by introducing a new loan documentation process, resulting in a 10%-time reduction at closing time.
Small Business Documentation Specialist Capital OnePlano, TX 03/2013-01/2017
Perform a thorough review and analysis of borrower s credit income and assets, appraisal, title, and insurance information as required by loa program before submitting the file to underwriting. Met or surpassed monthly goals of forty-five closed loans a month and provided valuable assistance in reviewing, preparing, and maintaining secured and unsecured Loans.
Processed mortgage payments Balanced transactions daily
Endorsed and encoded customer checks. Conducted through analysis of loan application and financial documents finding potential risk and mitigating it through effective communication with borrowers and stakeholders.
Drafted and managed execution of partial releases, subordination of lines. UCC S on standard bank forms; verified accuracy of application, Credit and closing loans documents.
Home Equity Loan Documenter Capital OnePlano, TX 06/2011-03/2013
Reviewed and processed an average of fifty loan applications per month, resulting in a 90% loan approval rate and a 5% increase in loan volume.
Developed and kept positive relationships with borrowers, lenders, and other parties, resulting in a 15% increase in customer satisfaction and a 10% increase in referral business.
Identified and resolved loan processing issues, resulting in a 20% decrease in loan processing time and a 10% increase in loan officer productivity.
Processed a high volume of payments, while ensuring accuracy and security. Analyzed customer payments patterns and trends.
Maintained up to date records of customer payments.Education
BACHELOR OF ARTS (BA), INTERNATIONAL BUSINESS
UNIVERSITY OF COLORADO AT DENVER
Competencies: CROSS-FUNCTIONAL COMMUNICATION CORPORATE & REGULATORY COMPLIANCE, DIGITAL BANKING PLATFORMS,
REPORTING & DOCUMENTATION, QUALITY ASSURANCE, PERFORMANCE MEASUREMENT; METRICS & KPIS, PROJECT MANAGEMENT, CONFLICT RESOLUTION, ANALYTICAL SKILLS.Technical Skills: PROFICIENT IN GOOGLE SUITE, EXCEL, JIRA, JIRA ALIGN, CONFLUENCE, FIGMA, SLACK,TAXI, LASER PRO, ABRIGO (SAGEWORKS),AHA PLATFORM, LUCIDSPARK, LUCID CHART
Certification: SCALED AGILE, PRODUCT OWNER/PRODUCT MANAGER CERTIFICATION SCRUM ALLIANCE, SCRUMMASTER CERTIFICATION
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