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Candidate's Name
Greenville, NC PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated Customer Service leader with extensive experience in the retail industry. Recognized for effective communication and interpersonal skills. Seeking to apply my experience and leadership skills in your organization.SKILLSTime ManagementReceiving and processing shipmentsPoint of Sale system operationMicrosoft Office SuiteMerchandisingCreative problem solvingCommunicationTeam LeadershipAttention to detailDe-escalationEXPERIENCEHousewares Coordinator March 2023  May 2024Marshalls Greenville, NCManaging all aspects of the Housewares department and acting Manager on Duty and keyholder for the store.Managed team of 15-20 associates.Responsible for cash handling and deposits up to $10,000.Coordinating the stocking and organization of the sales floor.Resolving complicated or escalated customer issues.Store Manager October 2016  February 2023Five Below Camden, SCManaged store that consistently met sales and customer experience goals while exceeding expectations in sales floor appearance and floor set change compliance.Led a high performing team of 15 employees.Scheduled staff according to payroll budgets and business needs.Ensured staff maintained the sales floor in accordance with company standards.Customer Service Supervisor July 2011  October 2016Ollies Bargain Market Greenville, NCManaged Housewares department while providing professional and friendly customer interactions and supported front-end with customer transaction and cash handling.Opening and closing responsibilitiesReceived and processed merchandise shipments 3-4 times weeklyPrepared cash drawers and deposits