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Street Address Fremont RoadCharleroi, Pennsylvania Street Address
PHONE NUMBER AVAILABLE cellEMAIL AVAILABLEEDUCATION:Computer Tech, Pittsburgh, PA Associates Degree in Specialized Business- Minor in Computer Information - 2000National Travel School, Uniontown, PA Diploma Travel Industries studies-1989Douglas School of Business, Monessen, PA Secretarial-Stenographic 1980WORK HISTORY:Field RepresentativeNORC, Chicago, IL 3/24-PresentFollowing a set route, I met with potential clients, with the goal being to persuade them to take the General Social Survey, which takes about two hours, but they get $50 cash for doing so!Customer service representativeContactUs, Grindstone, PA 6/23-1/24Provided superior customer service, first through chat with GOVX, then remotely via inbound phone calls for Tennessee Carriers.Banking SpecialistTTEC, Uniontown, PA (remote) 3/22-7/22Serviced banking accounts for USAA deposit accounts. Assisted with such maters as pin resets, funds tranfers, nsf fee refunds, if applicable, disputed transactions and stop paymentsBlood services volunteerAmerican Red Cross, Greensburg, PA 2/07 - PresentGreeted, walked and served snacks to blood donors, watching for signs of distress and notifying team members immediately of such signsCustomer service representativeContactUs, Grindstone, PA 2/18 11/21Provided excellent problem solving and upselling customer service skills, both in call center and remotely, for Talbots womenss clothingEvent SpecialistAdvantage Sales and Marketing, Belle Vernon, PA 5/16 6/18Prepared onsite food samples per health department regulations (servsafe certified) to promote brand awareness at various Walmart storesCommercial cleaningThe Center for Fitness and Health, Rostraver,PA 9/11 7/15Cleaned common areas, locker rooms, studios, daycare, gym equipment, vocational and cardio rehab units, and setup and tear down of conference roomsCommercial cleaningLet it Shine Commercial Cleaning, Kittanning, PA 1/11 - 8/11Cleaned both occupied and unoccupied government, medical, insurance and school buildingsRetail representativeCrossmark, Kittanning, PA 12/10 - 5/11Provided inventory and plan-o-gram services for various grocery storesServerCracker Barrel Old Country Store, Washington, PA 2/10 8/10Greeted and served food and beverages to guests. Also took over for cashier during breaks, making change and handling cash and credit cardsRetail salespersonRBs Unique Treasures, Monessen, PA 12/07 - 1/10Utilizing feature/benefit and suggestive selling skills, upsold items in a small store, increasing sales. Also did some bookkeepingHome cleaningSelf-employed, Charleroi, PA 4/04 - 5/07Residential home cleaning servicesCustomer service representativeUnited States Postal Service (Manpower), Pittsburgh, PA 5/03 - 2/04Took postmasters workmans compensation injury reports via phone. Also assisted case managers with filing, faxing, copying, scanning, and mailingDemonstrator personalRoyal Canin, USA, Elizabeth, PA 4/98 - 10/03Promoted pet food sales through educating the publicData entry IIIUPMC Home Medical Equipment, Pittsburgh, PA. 8/00-11/02Provided data entry services utilizing excel spreadsheets, count books, Mestamed and Medaccess software. Also performed filing, faxing, copying, scanning and mailing services |