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EMAIL AVAILABLE PHONE NUMBER AVAILABLEHighly resourceful, flexible, innovative, and enthusiastic individual who processes a considerable amount of knowledge regarding administrative and office procedures. Quick learner, which can absorb new ideas and is experienced in coordinating, planning, and organizing a wide range of administrative activities. Well organized and an excellent team player with the ability to work proactively in a complex and busy office environment.Professional ExperienceAudi Autonation Cockeysville, MD 21030Tag & Title Specialist June 2023-July 2024 Processes all new and used vehicles for registration in the state in which they will be titled. Prepares tax and title documents. Submits all legal transfer work to the Department of Motor Vehicles. Verifies that funds have been collected and the correct lienholder paid off before processing title applications. Checks for accuracy in the application and ensures that all information is complete. Prepares payoff checks for new vehicles and trade-ins. Bills out all dealer trades and prepares Certificates of Origin. Maintains a system to verify out-of-state titles. Compiles and maintains a complete list of all outstanding title work. Reports to management on the status of any missing or problem titles and provides a current list of outstanding titles to the comptroller at the end of month. Prepares a monthly report to management of any funds not collected from wholesalers due to missing or incomplete title work. Processes/registers all vehicle warranties and extended service contracts, maintaining a log of all contracts processed and mailed. Stays abreast of title regulations.. Directs title runner in daily routines. Maintains a professional appearance and a neat work area. Other tasks as assigned.Element Fleet Sparks Glencoe, MDInitial Licensing Specialist August 2022 - December 2022 Register, renew and process paperwork in a timely manner across the U.S. Tracks all registration renewal dates for plates, tags/stickers and Insurance Policy. Monitors changes in state and county filing regulations Online access to several state DMVs that allows me to process renewals and duplicate registrations in-house, reducing processing times. Communicate with drivers about registration renewal requirements Send tags/stickers and plates directly to designated locations. View titles, renewal status, approve units, request duplicates online Send requests to Tag Agents about any and all missing documents needed. Place any units on hold awaiting additional information. Create cases to the MSO Department for any issues that need to be corrected.Echopark Automotive Baltimore, MDTag and Title Specialist November 2021 June 2022 Completes a wide range of tag and title duties by always going above and beyond in delivering service excellence in processing title applications. Provides leadership in handling registration for vehicles to be titled and submitted through Dealer- Track- Reg Tag & Title as well as CDK to DMV. Performs general office duties and administrative support. Manages inventory and orders supplies. Checks for funding on incoming titles such as Street Purchase, Car Cash, and Pay Off. Corresponds with clients concerning missing documents or information needed to process paperwork in a timely manner. Manages, organizes, and prioritizes documents concerning DMV. Takes care of payoff checks for trade-ins.Curtis Bay, MDTitle Specialist September 2019 October 2021 Processed vehicle titles using the respective states/agencies. Provided leadership in accurately processing incoming titles daily from dealerships, matching consignor checks daily to the title and invoice. Answered customer inquiries in person, e-mail, fax, or phone in a professional, customer-focused manner.Maryland Transit Claims Baltimore, MDCCTV Data Pack Analyst February 2015 April 2018 Streamlined existing office operations, resulting in a significant increase in efficiency throughout call management, filing operations, and coordination of office meetings. Demonstrated excellent interpersonal skills throughout interactions with team members, working very well as part of a team. Provided leadership as part of a select team to view, download, and maintain large CCTV systems.Technical SkillsMicrosoft Office (Word, Excel, (Outlook), SAS, and CCTV Systems Reynolds and Reynolds, CVR, Dealertrack, CDKCertificationNotary CertificateHigh School Graduate 1992 |