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Motivated and hardworking professional with over five years of leadership experience and one year ofproviding customer service and medical record keeping in a medical office. EXPERIENCECandidate's Name  2017  June 2023Team Lead, March 2019  June 2023 & Sales Associate, Aug 2017  March 2019 Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service. Retained and trained new associates on product lines, company procedures, and selling techniques to serve as resources for both coworkers and customers. Connected and encouraged associates to connect with customers to understand their needs and provide assistance in order to build customer satisfaction. Built and maintained positive relationships with peers and upper management through communication, training, and development coaching in order to drive team success. Vitas Healthcare June 2023 - PresentProgram Scheduler Answered and placed calls to patients and caregivers regarding scheduling appointments and updates related to the admissions process. Performed data entry for new patients electronic medical records based on documents received to ensure records stayed up to date and accurate. Collaborated and communicated with office colleagues and upper management, as well as remote and call center staff members in scheduling appointments. Followed department procedures to facilitate expedition of admission process. Mastered company electronic medical records programs to successfully perform data entry based on continually changing needs of patients, their caregivers, and company staff. SKILLSMerchandising Proficiency Customer Retention Budget Analysis Project Coordinator Logistics Expert Communication EDUCATIONBachelors of Science  Healthcare Administration, University of West Florida, Pensacola FL, May 2020 This degree prepared and provided the knowledge necessary to pursue careers and to be qualified for various administrative and leadership positions in the healthcare industry. It provided instruction in administration, healthcare financial accounting, health economics, human resources, system operation, quality improvement, and health policy. Completed coursework in Health Ethics and Professionalism, Personal Administration in Healthcare and Quality Improvement in Healthcare.