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Title Customer Service Associate
Target Location US-OH-Columbus
Email Available with paid plan
Phone Available with paid plan
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                                                Candidate's Name
                      EMAIL AVAILABLE / PHONE NUMBER AVAILABLE/COLUMBUS, OH.
        FOUNDER & CEO, AYLF/LEGAL PROFESSIONAL/ SUPERVISOR/CUSTOMER-SERVICE ASSOCIATE/YOUTH ACTIVIST
SUMMARY
I am a resident of Ohio, a hardworking and enthusiastic postgraduate in law who enjoys being part of as well as leading a
successful and productive team. I am quick to grasp new ideas and concepts and to develop innovative and creative solutions
to problems. I am able to work well on my own initiative with or without supervision and can demonstrate the high levels of
motivation required to meet the tightest of deadlines and even under significant pressure. I possess a strong ability to perform
effectively. I am available to take an interview within 24 hours and can start work within two weeks when offered the job.
HIGHLIGHTS
      Personable Customer-Service Associate dedicated to providing the highest level of customer service in any working
       environment. I am outgoing and efficient with the capacity to multi-task.
      Retail professional who is accustomed to fast-paced environments. Extensive experience in customer service,
       merchandising, and cash handling. General experience with POS systems.
SKILLS
      Customer-focused                                                  Problem Solving
      Critical thinker                                                  Team-Lead
      Adaptability                                                      Project Management
      Attention to detail                                               Forecasting and Risk Management
      Proficient in MS Office                                           Strong work ethic
      Quick learner

LICENSES & CERTIFICATIONS
Introduction to Legal Project Management   Africa Legal (Credential ID: ALL103)
Preparing For Your First Legal Interview   Africa Legal (Credential ID: ALL102)
Personal Branding on Social Media   LinkedIn
Legal Ethics Training   White & Case LLP
The Law Challenge-Ghana   Tourchworld Financial &Investment Consult

EDUCATION                                                                           HONORS
Diploma in Legal Practice   ILDP, Rwanda (2021   2022)                Best Graduating Student in Int l Trade and Investment Law
Bachelor of Laws (LL. B)   UPSA Law School, Ghana (2016   2020)       Best Graduating Student in Commercial Law
                                                                      Best Graduating Student in Energy Law
LANGUAGES
English   Full Professional Proficiency
French   Elementary Proficiency

WORK EXPERIENCE
Founder/CEO, African Young Leaders Foundation   AYLF                                                  (06/2021   Present)
         Develop and implement the organization s mission, vision, and strategic plans
         Provide leadership and guidance to the team, partners, and stakeholders
         Ensure effective governance, risk management, and compliance with regulatory requirements
         Champion the causes of young African leaders and advocate for policies and initiatives supporting their development
         Oversee the monitoring and evaluation of programs to ensure impact and continues improvement.

Legal Intern, Primary Court of Busasamana, Nyanza   Rwanda                                            (01/2022   04/2022)
         Legal research, analysis and comparison
         Court appearance/attendance
         Writing of judgment assigned by the President of the Court
         Pre-Trial Conference attendance and participation


                                                                                                                              1
       Drafting of legal documents such as form of summons to pre-trial conference, summons of a party without a known
       place, form to warn a party to a case, and a summons form for civil, commercial, labor and administrative procedures
       Received clients under the supervision of the President of the Court

Customer-Service Associate, Simba Supermarket, Kigali   Rwanda                                    (05/2022   02/2023)
       Ensure customers have a positive shopping experience.
       Checking out customers, bagging items and keeping the store tidy by cleaning up any spills and reorganizing displays.
       Answer customers  questions and addressed problems and complaints in person and/or via phone.
       Maintain visually appealing and effective displays for the entire store/company.
       Communicate information to customers about product quality, value, style, and mark clearance products with updated
       price tags.
       Disseminate information to customers about product quality and value. Offered exceptional customer service to
       differentiate and promote the company brand.
       Process all sales transactions accurately and in a timely fashion. Balanced the needs of multiple customers
       simultaneously in a fast-paced retail environment. Completed floor replenishment to guarantee size availability and
       promote customer satisfaction.

Medical Courier, Rabito Clinic, Accra   Ghana                                                     (06/2019   05/2021)
       Transport medical specimens, supplies, and equipment between healthcare facilities and laboratories
       Communicate effectively with healthcare professionals and laboratory staff
       Receive medical item and take inventory of medical items to be collected and delivered to lab
       Ensured that all specimens are properly labeled and packaged for transport
       Follow all safety protocols and regulations
       Maintained accurate records of all deliveries and pickups

Legal Assistant, Dery & Co. Legal Practitioners, Accra   Ghana                                    (09/2017   02/2021)
       Preparing legal documents such as complaints, summons, responses and witness summons
       Researching and gathering information that aligns and backs a case assigned to a particular Attorney
       Reading and proofreading materials for trial proceedings
       Constant communication with Attorneys and Clients to ensure that everyone has recent and accurate update on their
       cases
       Supporting Attorneys before, during, and after trial by preparing documents facts checking, reviewing evidence for
       argument and tracking case development




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