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Click here or scroll down to respond to this candidateCandidate's Name
Jacksonville, FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESU M M AR YResults oriented dynamic leader with an adept knowledge in Project Management, Instructional Systems Design, Corporate Training and Facilitation, Mortgage Banking, Credit Risk/Underwriting, Sales, and Operations. Excellent communication & presentation skills, comfortable interacting with all levels of leadership with expertise in organizational development, strategic planning, and problem-solving skills with over 19+ years of experience. KEY SKILLS EX P ER I EN C EEDUCATION
Florida State College atJacksonvilleHigh School CompletionPsychology Major + HonorSocietyLicensed RE AgentBoard Certified CounselorCertified Pricing StrategistAugust 2020- PresentCommercial & Residential Realtor KW Reality Jacksonville, Fl Provide guidance and assist sellers and buyers in marketing and purchasing real estate property Proven negotiation processes, consult clients on market conditions, prices, mortgages and legal requirements Certified PSA (Pricing Strategy Advisor) enhanced skillset used to work with Property Appraisers to accurately price Florida real estate by creating Comparable Market Analysis Display and market real estate. Promote sales through advertisements, open houses, and various listing services Prepare legal paperwork for clients (contracts, leases, deeds, closing statements etc.) Develop networks with attorneys, mortgage lenders and contractors, property appraisers, escrow companies and home inspectors to communicate and ensure fair and honest real estate transactionsJuly 2019- May 2021Instructional Designer IV Florida Blue Jacksonville, Fl Conducts and completes the analysis, design, and development for supported business units under the companys enterprise Supports partnership with stakeholders, defines and designs effective instructional strategies and learner assessments for medium complexity multi component learning solutions Work independently throughout the applicable developmental stages of the instructional design model utilized Understands the features and capabilities of various virtual delivery modalities for the design and development of instructionally sound instructor Led Training or Virtual Instructor Led Training Leverage established instructional design methodologies and processes to support formal, informal, and multi-media design that include industry best practice recommendations which Simulation Training ADDIE Model Adult Learning Theoryto build trainingprograms Information Mapping Total PerformanceTraining SAM (AGILE Learning) Feedback andCoaching Facilitative Instructor Risk Management Credit Risk eLearning Solutions Mortgage Banking Medicare over 65 andunder 65 HealthcareKnowledge Excellent verbal &written communicationskills Exceptional leadershipskillsSYSTEMAPPLICATIONS
consider design, scope, budget, implementation timeline and technology platforms Assists in identifying the need for learning intervention through analysis of new or changed user tasks, responsibilities, etc. due to new product/program/process releases, upgrades, or updates. Conduct task/impact analysis using standard department techniques i.e., surveys, focus groups, interviews, etc. and provide performance improvement recommendations to learning management/leadership Supports the design and development of knowledge and skill- based assessments (written and simulated) that align with learning knowledge and performance-based objectives Develop instructionally sound knowledge, skill, and job performance-based assessments with minimal guidance Assists with the scope, forecast, plan, andmanage instructional design projects that encompass team members from all areas of the learning organization (Design, Delivery, Learning Ops, Implementation, and Evaluation Supports the partnership with Design Managers and peers to define and implement process improvements Facilitated and supported organization-wide training for Sales, Operations, and Credit Risk division including, but not limited to, new hire training, department specific training, compliance, and software programs trainings. Conducted needs analysis to determine target audience, job tasks, learner environment, identify learning gaps, and develop instructional strategies. Built Operation Certifications, Sales Certifications, Customer Relationship Management tool courses, credit risk training and various curriculum for various departments. Created diverse technical writing documents using the information Mapping methodology and software (i.e., create job aids, quick reference guides, training manuals, dynamic PowerPoint presentations, etc.). Effectively manage large-scale projects while working closely with subject matter experts to ensure accuracy of tasks, duration's, dependencies, and milestones achieved across the enterprise. Created e-Learning training using Captivate 9.0, Camtasia, and WebEx software. Built workshops for new trainers to L&D including training methodologies, best practices, and learner personalities Ensured timely communication with Division Management and within the training department Provided timely reports as needed or requested. Planned, assigned, and directed Training assignments, as well as any other duties associated with Training i.e., preparation of Job Aides and Training Decks.December 2015 - June 2018National Sr. Corporate Trainer Freedom Mortgage Jacksonville, Fl Captivate 4-9 Software Microsoft Office Suite Adobe Connect/Writer Encompass360 SnagIt SharePoint WebEx LMS Survey Monkey Simulation Training CRM SoftwareApril 2015 - December 2015Sr. Underwriter Mphasis Jacksonville, Fl Underwrote conventional, jumbo, ARM, and state specific product loan types with all applicable state and federal regulatory laws, investor guidelines, internal policy and guidelines, and mortgage guidelines. Reviewed required loan documentation in accordance with secondary market underwriting requirements for income, assets, appraisal, mortgage insurance and related documentation. Interpret, and analyze loan applicants credit history, income, asset profiles, tax returns, financial statements, and other complex financial information to decision loan and to understand the level of risk that could be present in said application. Thorough collateral review to validate collateral value, marketability and equity position as well as ensure the appraisal met secondary market guidelines. Assist management in the development and maintenance of various lending reports, new lending programs and special projects.June 2011 - April 2015Sr. Underwriter J.P. Morgan Chase Jacksonville, Fl Performed detailed pre-funding underwriting analysis on conforming loans for both credit and documentation deficiencies and determine marketability of each loan. Decisioned conventional jumbo, and FHA loans. Ensured compliance with company, regulatory agency, and investor standards. Approved acceptable loans within delegated lending authority. Performed detailed pre-funding underwriting analysis on more complex mortgages exceeding the conforming loan limit in addition to reviewing complex self-employed borrowers information which pose higher credit risk. Performed detailed underwriting analysis on allconstruction/perm loans for both credit and appraisal characteristics. Assisted other department personnel in interpreting underwriting changes and distributing information as requested. Exceeded daily volume requirements while maintaining a high degree of accuracy. Performed trainings for the Division and leads in the preparation of job aides and training decks. Communicated weekly with Management Team of the Division to ensure we are meeting their Training needs, and priorities are up to date.August 2010 June 2011Compliance Analyst III J.P. Morgan Chase Jacksonville, Fl Worked closely with senior level clients within the organization to communicate and "sell" complex concepts and issues as appropriate. Developed and reviewed multifaceted compliance and operational testing (including adherence to applicable laws and regulations). Analyzed and summarized complex federal laws and regulations to provide supporting documentation and/or guidance. Utilized solid knowledge of banking industry, including consumer related laws and regulations (TILA/Reg Z, ECOA/Reg B, RESPA, FCRA, UDAAP, SCRA, etc.)April 2004 June 2010Sr. Legal Reviewer EverBank Jacksonville, Fl Completed a thorough audit of Conventional, FHA, VA, CEMA, HELOC, and Co-op loans. Identified and resolved loan deficiencies that could affect the salability of the collateral to potential purchase investors. Worked closely with senior executive management. Trained multiple employees within the department. Thorough knowledge of regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.June 2002 April 2004Supervisor EverBank/EverHome Mortgage Company
Jacksonville, Fl Analyzed performance needs and learning gaps. Designed, implemented, and delivered instructionally sound training programs. Utilized a variety of learning mediums (instructor-led/computer- based) to deliver training. Kept accurate records of training sessions and participation logs. Provided up to date information in one-on-one and group sessions to a diverse population from entry level to executive management. Provided constructive feedback to staff regarding job performance. Reviewed and provided feedback for updates to online company handbook. Created and updated departmental policies and procedures. Worked closely with management team to provide feedback on teams performance |
