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| | Click here or scroll down to respond to this candidatePROFESSIONAL SKILLSAccount ManagementKey Account ManagementSales TrainingForecastingSales PresentationsSales ManagementStrategy DevelopmentPerformance EvaluationCross-functional CollaborationBudget DevelopmentTeam SupervisionComplex Problem SolvingComplaint ResolutionPERSONAL SKILLSCorporate CommunicationLeadershipInternally DrivenTechnologically SavvyStrong Rapport BuildingInterpersonal Relations BuildingHighly OrganizedCONTACT132 Roswell Commons WayRoswell, GA 30076PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFILEPerformance-driven and creative Customer Relations Manager with 20+ years of extensive experience and comprehensive background in analyzing internal and external customer needs, identifying and communicating with potential customers, as well as performing professional market research. Solutions-oriented enthusiast, merges integrity and ingenuity.EXPERIENCETERRITORY SALES MANAGERCOMCAST/NBC Universal Atlanta, GA l Aug 2014 current o Manages and trains a team of 30+ employees, regularly providing coaching sessions including SalesProo Ensures strategy alignment within Sales Teams to understand coverage models and focus areas on target accounts o Reviews competitive landscape for strategic business development/client retention planningo Builds and maintains relationships with clients and partners; develops and implements customer retention campaigns o Interdepartmental collaboration to uncover industry trends, target market and customer behaviorEXECUTIVE PROJECT DIRECTORGDS International l Mar 2011 Nov 2015o Conducted intense training sessions with deal targets of 50k- 150k+ on new market penetration strategies with sales force to form a high performance, 7-figure revenue generating team.o Account Management Achieved notable success in managing high profile portfolio of Fortune 100 executive clients to produce 200% of sales goal.o Curated sales and customer service literature for training in consulting, selling techniques, client meetings and in person event presentations.EDUCATIONBACHELOR OF SCIENCE IN HEALTHCARE MANAGEMENTFlorida A & M University l 2003JOHN C. McGHEE, IIBUSINESS DEVELOPMENT/CUSTOMER RELATIONS MANAGER |