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Click here or scroll down to respond to this candidateCandidate's Name
2805 S Park Ave Unit #93, Tucson, Arizona, 85713, United States (520) 907-4171 EMAIL AVAILABLE Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training in the medical field. Motivated to learn, grow and excel in the medical industry. Caring Classroom Volunteer with experience helping students develop at individual pace through personalized support in educational, behavioral and social areas. First-rate communication and planning abilities with resilient and hardworking nature. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer abilities. Friendly Customer Service Representative adept at working in diverse and customer service environments. Offering 15 years' experience in the medical field combined with honed proficiency in home health all the way to medical terminology. Excellent communicator with13 years of Customer Service Representative experience in demanding call center environments. Progressive experience in disability benefit administration processes, [Skill] and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, plan and organize activities and deliver excellent customer service. Data entryStockingGoal-orientedPlanning and OrganizationMotivated team playerCustomer-orientedQuick learnerPositive and friendlyMedical terminology knowledgePatient care and physical therapyAdministrative supportMoney handling abilitiesInsurance policy reviewPatient care and physical therapyMedicare and Medicaid eligibilityCredit card processingBusiness Management 2010Brookline College Tucson Campus Tucson, AZmedical billing and coding 2021Ashworth College College Park, GAFirst Aid/CPR Certifiedfingerprint clearance cardMicrosoft Office Specialist (MOS)PROFESSIONAL SUMMARYSKILLSEDUCATIONCERTIFICATIONSVA Volunteer Veteran's Hospital Tucson, AZ 6/02 - 4/06 Ensured safety protocols were maintained at all times in work areas Making patients' lives brighterPrepared and served food for the needyGreeted clients with hospitalityAssisted staff with paperwork as neededAssistance in medical treatmentTransport patients with-in the hospitalPrivate Caregiver Patricia Millyard Tucson, AZ 3/10 - 5/24 Transported 15-20 patients daily via wheelchair to and from rehabilitation and daily activities. Maintained clean, safe and well-organized patient environment. Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.Monitored progress and documented any patient health status changes, keeping healthcare team updated. Assisted patients with self-administered medications through GI Tubes and PIC Lines/ Central lines. Worked to improve and enhance patient lives through effective and compassionate care. Established nutritious meal plans and prepared daily offerings to meet patient dietary needs. Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels. Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness. Helped patients care for themselves by teaching proper, safe use of canes or walkers. Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers. Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping. Maintained clean personal areas and prepared healthy meals to support client nutritional needs. Transported 5-7 patients daily via wheelchair to and from rehabilitation and daily activities.Helped disabled clients in any way I could to help them achieve independence and happiness. WORK HISTORYHome Health Aide BAYADA Home Health Tucson, AZ 6/17 - 2/19 Traveled to clients' homes to provide healthcare services and promote continuity of care. Monitored medications for patients with various conditions, including BP/HR/O2 stats and kept watchful eye for side effects. Developed strong and trusting rapport with each client to facilitate best care and assistance possible. Monitored clients' progress to report necessary changes. AidedDocumentedFollowed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops. Checked vital signs based on doctors order basis and contacted head nurse/or family member regarding any patient health concerns or behavioral changes.Administered IV and Oral medications to patients and remained vigilant for negative side effects. Assist with nutrition, range of motion and medication reminding Supervised frequent activities such as medication and personal hygiene to ensure safety. EvaluatedAdministeredClarifiedSupervised and assisted patients with daily activities such as dressing, grooming, feeding needs, and helping to overcome and adapt to mobility restrictions.InteractedHelped clients with managed home care, ensuring efficacy of care by monitoring health status. Provided transportation, managing and scheduling appointments. Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence. Provides health care tasks, personal hygiene services, housekeeping tasks and other related support services essential to the consumers healthphysical abilities to efficiently handle basic needs. Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness. Delivered individualized care and services management for all patients. Maintained clean and well-organized environment to promote client happiness and safety. Administered prescribed medications under direction of physician. Assists with transfers and ambulation including use of cane, walker and wheelchair Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores. Maintain absolute confidentiality of all information pertaining to patients, families and staff Maintained patient hygiene by giving bedpans, urinals, baths and shaves. Completed data entries in charts and log books to document clients' progress with accuracy. Patient Access Representative Tucson Medical Center Tucson, AZ 6/21 - 11/23.Collaborated and communicated effectively with physicians to ensure client satisfaction and adherence to established standards. Reconciled deposits and credit card payments every day. Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record. Used documented guidelines and procedures to help patients with their financial. Worked as a liaison between patients and physicians to ensure that patients understood treatment plans. Used my knowledge of electronic medical record systems and medical terminology to perform various data entry tasks. Identified insurance payment sources and listed payers in the proper order to establish a payment chain. Oversaw the ER Department's review, revision, and creation of operational policies. Reviewed and corrected claim errors to ensure smooth processing. Obtained the patient's insurance information and determined whether or not the patient was eligible for benefits for the services rendered.Collected copayments and kept track of my finances on a daily basis. Secured patient information and confidential medical records in accordance with HIPAA privacy rule standards to protect patients' privacy.Patient Access Specialist Tucson Medical Center Tucson, AZ 1/22 - 2/24 Assisted with general administrative tasks such as copying, faxing, and filing. Used Word and Excel to create documents.Created and maintained processes for administrative operations to improve accuracy and efficiency. Helped to reduce accounts receivables by following predetermined policies and procedures to recover amounts due from patients. Created files, reports, and records while maintaining confidentiality. Improved customer service by listening to customer feedback and prioritizing long-term business goals. Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations. Assisted senior recruiting staff with career fairs and recruiting events. Created documents and presentations to assist senior executives in making business decisions. Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record. Reconciled deposits and credit card payments every day. Was in charge of patient pre-admission, admission, transfer, and discharge. Assessed patients' financial needs and referred them to the appropriate county, state, or federal agencies for assistance. Kept the reception area clean and tidy to give visitors a positive first impression. Was the finance, IT, and marketing departments' corporate liaison. Correspondence, forms, reports, calendars, and other documents were among the things I prepared. |
