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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Cocoa, FL
SUMMARY Seeking Scrum Master role with 14 years of experience, including hands-on Scrum Master
responsibilities at 8K Solutions. Championed Agile SDLC, increasing team velocity by 30%,
and adept at cross-functional collaboration for business alignment. Proven track record in
fostering continuous improvement and driving Agile culture adoption.
WORK EXPERIENCE 8K Solutions Titusville, FL
Quality Assurance Manager & Scrum Master Nov 2021 - Jul 2024
Spearheaded Agile best practices and Scrum framework implementation, ensuring team
alignment and productivity
Facilitated and scheduled Agile events, including Daily Stand Up, Sprint Planning,
Sprint Review, Retrospectives, and Backlog Refinement
Proactively identified and resolved team impediments, fostering a culture of
collaboration and continuous improvement
Collaborated with Product Development team to ensure alignment with business
objectives and coordinated with other Scrum Masters on solutions and delivery
timelines
Conducted product iteration assessments, ensuring seamless execution and
performance
Analyzed and reported on team performance, providing actionable insights for
data-driven decisions
Contributed to building an agile culture within teams, promoting adaptability and
innovation
Improved team collaboration and communication, leading to a 30% increase in velocity
AVO T&L LLC Cocoa, FL
Operations & Project Manager Jan 2017 - Oct 2021
Oversaw operations, including the management of accounts receivable and payable,
ensuring accurate financial transactions and processing of invoices and payments.
Directed software project management efforts, including planning, scheduling, and
tracking of project milestones to guarantee timely completion and profitability.
Successfully managed distributed Agile teams across India and US, ensuring seamless
collaboration and communication
Implemented Agile methodologies (Scrum/Kanban) to improve software project
velocity and quality.
Managed stakeholder expectations and ensured their needs were met throughout the
project lifecycle.
Implemented process improvements to increase team efficiency and productivity by
60%.
Improved cross-departmental communication and performance by supervising call
center operations and implementing staff coaching on key performance indicators.
Enhanced organizational efficiency through the leadership of HR functions, system
upgrades, and the establishment of robust cybersecurity measures.
One Call Medical/STOPS LLC Titusville, FL
Quality Assurance Supervisor/Business Analyst Jan 2007 - Jul 2013
Served as a liaison between business stakeholders, development teams, and call center
operations to ensure successful software project delivery and quality assurance
Gathered and analyzed business requirements, identifying opportunities for process
improvements and system enhancements
Collaborated with development teams to design and implement software solutions,
ensuring alignment with business needs and quality standards
Supervised quality assurance efforts for call center operations, developing and
implementing quality metrics, monitoring, and reporting
Trained and mentored call center staff on quality assurance processes, ensuring high
levels of customer satisfaction
Conducted root cause analysis and implemented corrective actions to address quality
issues
Enhanced call center quality assurance processes, resulting in 45% reduction in errors
Coordinated with cross-functional teams to ensure seamless integration of software
solutions with operations
Developed and maintained comprehensive documentation of business requirements,
software solutions, and quality assurance processes
Conducted user acceptance testing (UAT) to guarantee system quality and usability,
fostering stakeholder buy-in and adoption
EDUCATION University of Central Florida Cocoa, FL
Bachelor's Degree, Psychology
Eastern Florida State College Cocoa, FL
Associate of Science, Cybersecurity and Networking
CERTIFICATIONS Certified Scrum Master, Scrum Alliance 2024
Certified Associate in Project Management , PMI 2024
Lean Six Sigma Green Belt, MSI 2018
SKILLS Team Leadership Agile Methodologies Technology and Software Process Improvement
Quality Assurance Risk Management Project Management Problem Solving
Facilitation Collaboration Technical Experience Compliance Coaching
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