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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service ManagerPhone Number PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress Orlando, Fl Street Address
SKILLSEXPERIENCEGate AgentAlaska Air Group, San Diego, Ca Jun 2022 - Present Customer Service RepresentativeAlaska Air Group, San Diego, Ca Mar 2022 - Present Income Tax PreparerH & R Block, San Diego, Ca Dec 2019 - Mar 2022Detail-oriented professional with experience in records management, Microsoft Oce, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully ll the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Task Prioritization Adaptability and Flexibility Organization and Time Management Quality Assurance Problem-Solving Teamwork and Collaboration Professional Demeanor Customer Retention Strategies Cultural Sensitivity Relationship BuildingMaintained computerized inventories of available passenger space and provided information on space reserved and available. Contacted customers or travel agents to advise of travel conveyance changes or to conrm reservations. Assessed safety hazards prior to each ight departure and reported any irregularities immediately. Served as liaison between airlines personnel and travelers when issues arose during travel. Handled customer complaints and inquiries in a courteous and ecient manner. Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers. Developed strong customer relationships and loyalty through effective communication. Advised clients on various tax strategies to minimize their liability. Attended continuing education seminars and webinars in order to stay abreast of changing laws and regulations.Prepared and led federal, state, and local income tax returns for individual and business clients with accuracy and eciency.Family CaregiverJeanne Keller, Winter Park, FL Nov 2018 - Sep 2019 Outside Sales RepresentativeRoyal Crest Dairy, Loveland, Co Jan 2017 - Nov 2018 Restaurant ManagerCohn Restaurant Group & Capri Blu, San Diego, Ca Feb 2008 - Oct 2014 REFERENCESReferences available upon requestLANGUAGESInterpreted legislation and regulations issued by governing bodies such as Internal Revenue Service, Franchise Tax Board and Employment Development Department. Adapted quickly to changing work environments by demonstrating exibility and open-mindedness. Monitored vital signs such as pulse rate and blood pressure on a regular basis according to established protocols. Encouraged positive behaviors through verbal praise or rewards systems when appropriate. Provided emotional support for patients dealing with dicult physical or mental health challenges. Generated new business opportunities through cold-calling, networking and referrals. Increased sales with existing accounts by upselling and introducing new products. Participated in team meetings to discuss strategy, successes and challenges faced. Maintained a high level of customer service by addressing patron complaints promptly and professionally. Recruited, trained, evaluated, scheduled and supervised all restaurant personnel. Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices. Developed menus that incorporated seasonal ingredients while staying within budget parameters. Scheduled staff hours and allocated resources to maximize team member performance. SpanishFluentI minored in Spanish in college and lived many years in Mexico |
