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Click here or scroll down to respond to this candidateCandidate's Name
Paterson, NJ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and versatile professional with comprehensive experience across retail sales,and customer service management. Achieved in enhancing customer satisfaction by 5% at Home Depot through effective problem-solving and upselling techniques. Skilled in payment processing and cash handling, with the ability for maintaining positive customer relations at T-Mobile. Demonstrates exceptional customer service and proficiency in software, ensuring operational excellence and revenue growth.Work ExperienceSales Associates, CashierHome Depot-Paterson, NJFebruary 2022 to March 2024Restocked and organized merchandise in front lanes effectively, upselling smaller ticket items consistentlyMeet and exceed sales targets through effective communication and customer service Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Worked closely with shift manager to solve problems and handle customer concerns, improving satisfaction by 5%.Worked flexible schedule and extra shifts to meet business needs. Greeted customers entering store and responded promptly to customer needs ManagerT-Mobile-Rockaway, NJOctober 2019 to November 2021Developed and maintained relationships with customers and suppliers through account development. Assisted with in-store promotions and events, contributing to 15% increased sales and customer engagement.Accomplished multiple tasks within established timeframes. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Cross-trained 4 employees to maximize team agility and performance. Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.Porter, Valet AttendantToyota-Hillside, NJJuly 2017 to July 2018Managed over 50 customer calls per day. Communicated with customers to understand their specific detailing needs and preferences.Managed detailing supplies and equipment, ensuring stock rooms were well-maintained and stocked. Maintained building exteriors for professional, clean presentation standards. Cleaned and organized building areas as required.Greeted guests with warmth and professionalism for friendly, helpful service improving customer satisfaction.EducationGEDSilk City Academy - Paterson, NJMarch 2001 to March 2001Skills POS System Cash Handling Communication Time Management Leadership Spanish Customer Service Product Knowledge Problem Solving Teamwork Full Professional POS Phone etiquette Data entry Retail management Merchandising Recruiting ATS HR sourcing Dealership experience Automotive repair Teaching Behavior management Crisis intervention |
