| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Ocoee, FL Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCSR - Customer Service RepresentativeUS Bank-Orlando, FLNovember 2022 to July 2024 Handle inbound calls from customers inquiring about enrollment and membership status, product and service information, current promotions and account status Maintain customer records by updating account information Work with all levels of the organization to promote employee and customer satisfaction Makes outgoing calls, faxes and/or e-mails to provide information requested in a professional and courteous manner for resolution of inquiries; Knowledge of procedures in the claims and policy administration areas; Meet alternate work schedule requirements as needed; Have a working knowledge of the systems used to answer inquiries; Performs similar job-related duties as assigned; Complete call-backs to customers within 48 hours as required. Excellent written and verbal communication skills; Ability to remain calm when dealing with difficult customers; Ability to learn and utilize computer systems and other technologies; Bilingual (English/Spanish) preferred; Ability to manage own time while prioritizing multiple tasks; Ability to gather and analyze information in order to evaluate results and choose the best solution to the problem; Excellent customer service skillsSpectrum Music Group Paid InternOrlando, FLJanuary 2021 to August 2022 Scheduling meeting notes, file organization, Research and Network assignments, Social Media/Website development and content (pictures/video capture) and Intern/Resource recruiting. project management, critical listening, team building, brand development and design, office management, event planning, recourse building, networking, business communication, strategic planning.Current projects:Social Media Brand & Content Development (IG,FB, YT,SNAP) Assist in SM design/look (based of website brand and branding template provided) Find a student photographer/videographer (intern) Build content to promote message/brand/philosophy of company Educational Workshops/Training Create digital packets that include our workshop topics/offerings, pricing, statistics etc. Study tools/resources for students - Find & contact schools and programs to see if we can set-up a workshopLegacy Session Launch & Event Coordinator Develop Series plan what it should look like, who should be involved Subscriber content (resources for paying customers) Plan first event (10-20 ppl) Plan for the following eventsFront Desk ReceptionistKent Technologies SecurityOctober 2020 to February 2022(1 year 6 months)- Greet and acknowledge all residents and announce all visitors.- Monitors, announces and control access to the property.- Reviews access control cameras frequently and reports any suspicious activity according to front desk procedures.- Provide resident services including but not limited to: package handling and dry cleaning acceptance and retrieval, transportation options, restaurants reservations and additional requests upon demand.- Adhere to formal operating policies and procedures that mandate certain customer service techniques and emergency response procedures.- Ensure property rules and regulations are consistently enforced.- Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.- Adheres to all front desk protocols including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management and responding to emergency situations.- Ensures that resident and guest concerns are resolved in a professional and timely manner.- Reports to PropertyRecording SecretaryReal Feel RecordingSeptember 2019 to September 2020 Being present for sessions and available to complete tasks for clients Going on runs for clients when necessary Maintaining studio cleanliness and etiquette Completing projects dictated by studio management as directed Maintaining positive attitude, enthusiasm, and willingness to be as effective as possible Success Metrics: Developing audio engineering skills; Interns will be given the opportunity to record and/or mix projects and develop their skills as an audio engineer Completing tasks efficiently and on time Maintaining professional social etiquette Maintaining a positive attitude and approach to tasks Respecting the privacy and workflow of clients 8-12 hrs per week Creative On The Job Professional Experience, in a recording studio within the Entertainment & Music Industries.Social Media Marketing Manager & Graphic DesignerNAILS SPA-Vacaville, CAJanuary 2018 to April 2019With Vacaville Nails I play a multifaceted role, the following skills are the departments Im most specialized in:Web Design -Well versed in Computer Programming such as: Excel, Google Spreadsheets& most importantly graphic design for any standard website. Exceptional proficiency with the ability & willingness to learn as well as work on a team.Social Media Marketing Manager -Perform extensive research on current benchmark trends, with work & marketing updates based on audience and/or customer preferences. Design& implement business standard elements with incorporating develop modern marketing strategies such as social media to align with up to date business methods to meet company goals. Set specific objectives& report on ROI.Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) within the realms of social media and word of mouth marketing. EducationMaster's degree in Business Administration and Management Full Sail UniversityNovember 2018 to October 2022Skills Receptionist DutiesMicrosoft ExcelCustomer Relationship Management(CRM)Candidate's Name
MBA Graduate StudentGreater Orlando Web Development Content Development Adobe Photoshop Graphic Design Adobe InDesign Adobe Illustrator Relationship Management User Interface (UI) Photography Search Engine Optimization (SEO) Project Planning Branding Web Design Statistics Marketing Computer Networking Application Development WordPress Social Media Management JavaScript User Experience (UX) AnalyticsLinkshttps://LINKEDIN LINK AVAILABLE |
