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Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with healthcare industry and call center experience, capable of multi-tasking and prioritizing workloads to ensure timely delivery. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.Communication Skills: Demonstrated ability to convey thoughts and express ideas effectively verbal and written.Attention to Detail: Consistently provide and collect accurate information.Trustworthy: Build trust and respect by consistently meeting and exceeding expectations.Teamwork: Work collaboratively toward solutions and mutual goals to accomplish group objectives.Microsoft Office Applications Word, Excel, Outlook, and PowerPoint Typing Speed: 35 WPMUltimate Medical Academy HIPAA Essentials for Healthcare Professionals CertificateKEY QUALIFICATIONSMedical Administrative Assistant Patient Processing Medical Records ManagementCMS 1500 Claim Form Medicare MedicaidElectronic Health Records (EHR) Electronic Medical Records (EMR)Insurance Verification Medical Office ProceduresEDUCATION AND TRAININGUltimate Medical Academy Associate of Science Degree / Health Sciences Medical Administrative Assistant, 2022Ultimate Medical Academy Associate of Science Degree Medical Billing and Coding, 2021Ashworth College Credential Development Associates Degree (CDA), 2019American Red Cross First Aid and CPR CertifiedPROFESSIONAL EXPERIENCEAiken Tri-Development Center Aiken, SC 07/2021 PresentResidential Support SpecialistPrescribe medication to patients.Handle inventory medication levels daily.Provide housing information and assistance upon request.Aiken County Public Schools Wagener Early Learning Wagener, SC 09/2020 07/2021YMCA Augusta, GA 08/2017 05/2020Teacher Aide / AssistantCreated lesson plans and activities based of curriculum on weekly and bi-weekly basis.Supervised children and ensured a safe environment.Prepare and serve meals and snacks.Observed students performance and record relevant data to assess progress.Amazon Fulfillment Center Columbia, SC 01/2018 01/2019Assembly Worker / Machine OperatorContinually examined product quality to ensure adherence to quality standards.Examined and documented finished products to determine if product orders were complete.Accurately recorded information regarding product testing and production.Inventoried and documented finished products via internal CRM system.Prior experience includes 5 months as a Customer Service Representative at Convergys in Charlotte, NC |