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Rochester, MN Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYKnowledgeable management skills with over 20 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.SKILLSBusiness DevelopmentDepartment OversightStore OrganizationOperations OversightEXPERIENCE08/2021 to Current Assistant Store ManagerJOANN Fabrics and Crafts Rochester, MNHandled scheduling for store shifts to achieve adequate staffing. Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.Maintained inventory by checking merchandise to determine levels. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Completed thorough opening, closing and shift change functions to maintain operational standards each day.09/2008 to 10/2021 Executive AssistantFirst Alliance Credit Union Rochester, MNSet up meeting and event logistics for senior management and updated calendars.Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.Facilitated board meeting agendas and distributed support materials in advance for successful sessions.Executed special objectives and projects in response to executive team and board member requests.Coordinated multiple schedules using online calendaring system. Managed all aspects of catering needs for special events hosted by the organization.Managed and tracked expenses to meet company budget requirements.Tackled and addressed top-level, high-priority issues with professional administrative discretion.Performed HR tasks relating to onboarding new employees, maintaining employee records relating to benefits, annual reviews and disciplinary action.10/2003 to 08/2007 Manager - Project ManagementVerizon Irving, TXIdentified potential risks and issues early on in the process, developed strategies for resolution, and communicated these plans to stakeholders.Developed and maintained detailed project plans, ensuring successful delivery within budget, scope and timelines.Identified, addressed and either resolved or escalated project issues. Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.Managed teams of Project Manger's nation wide, who managed the installation of inside and out sidefacilities. As the manager of the nationwide team, the first office application of Fiber-to-the- Prem was successfully completed.Oversaw 10 teams, project milestone completion and quality of work performed.Created effective communication channels between different departments involved in the project delivery process. Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.Maintained project schedules by managing deadlines and adjusting workflow.Established clear goals and objectives for each phase of a given project before commencing work.Generated weekly and monthly reports summarizing progress achieved against key milestones and targets set out in the original plan. Maintained comprehensive documentation regarding all aspects of a given project including deliverables, milestones, tasks, changes and progress reports.Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. EDUCATION AND TRAINING05/2003 Bachelor of Science: Organizational Behavior Chapman University Orange, CA |