Candidate Information Title Customer Service Front Desk Target Location US-FL-Fort Lauderdale Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
Search 2 million Resumes Keywords: City or Zip:	Related Resumes Front Desk Customer Service Miami, FL Customer Service Front Desk Miami, FL Customer Service Front Desk Miami, FL Front Desk Customer Service Lake Worth, FL Front Desk Customer Service Homestead, FL Customer Service Front Desk Miami, FL Customer Service Front Desk Hollywood, FL

GRAYPIERREEMAIL AVAILABLEPHONE NUMBER AVAILABLENorth Lauderdale, FL Street Address
Hello there, my name is Gray Pierre. I am Street Address  years old and have 5 years of working in retail and 1 year in a half working in hospitality hotel. I am very skillful on administration and customer service, I am kind, full of joy. Reliable, always willing to try new things but my main goal is to become an office manager in the workplace. I know I can get the job done.PROFESSIONAL SUMMARYMarriott International, Inc. - Front Desk AgentPompano Beach, FL  03/2023 - CurrentPublix - Customer Service RepresentativeFort Lauderdale, FL  08/2018 - 03/2023WORK HISTORYAnswered customer telephone calls promptly and appropriately handled needs.Answered multi-line phone system and enthusiastically greeted callers.Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.Oversaw fast-paced front desk operations and guests' needs at busy facility.Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.Welcomed each new arrival pleasantly and confirmed reservations and identification.Used internal software to process reservations, check-ins and check-outs.Took reservations over phone, in person, and via computer for guests and provided confirmation information. Collected room deposits, fees, and payments.Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.Issued room keys to guests upon check-in and answered questions regarding proper use.Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.Confirmed important personal and payment information for compliance with security and payment card industry standards.Maintained clean and organized front desk areas to uphold polished company image.Answered customer telephone calls promptly to avoid on-hold wait times.SKILLS Guest Relations Information Protection Safety and security procedures Room assignments Credit and cash payments Front Office Support Hospitality services Microsoft Office Effective Planning Customer Service Oral and written communications Administrative Support Conflict Management Payment oversight Hospitality service expertise Administrative SkillsSuned High SchoolSunrise, FLHigh SchoolEDUCATIONMaintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Responded to customer requests for products, services, and company information. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.Provided primary customer support to internal and external customers.Developed customer service policies and procedures to meet and exceed industry service standards.