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Title Human Resources Customer Experience
Target Location US-GA-Byron
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Candidate's Name
Street Address
Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLECAREER FOCUS: HUMAN RESOURCES/PAYROLL/BENEFITSOver 25 Years of Leadership and Management Experience, including Supervision of High- Performance Teams. Record of Success in Improving Productivity and Costs through Quality, Safety, and Training Solutions.Combine leadership and technical skills to identify, evaluate, and resolve problems with large- scale, complex operations, often within heavily regulated environments. Able to build solid relationships with upper-level executive leaders and achieve consensus across multiple organizational levels. Excellent trainer, mentor, facilitator, coach, and problem solver. CORE SKILL AREAS:BBSHRM Leadership Courses/TrainingComputer literate: Microsoft OfficeAnnual Training: Sexual Harassment/Security ProceduresHIPAA ComplianceWorkers Compensation401K Plans, Stock Purchase Plans, Health BenefitsDiverse Team Building, Mentoring & LeadershipPayrollPROFESSIONAL EXPERIENCE TJ MaxxRetail Merchandise Associate, 3/2024  PresentResponsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross trained to work in multiple areas of the store in order to support the needs of the business. Role models established customer experience practices with internal and external customers Supports and embodies a positive store culture through honesty, integrity, and respect Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures Promotes credit and loyalty programs Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards Accurately processes and prepares merchandise for the sales floor following company procedures and standards Initiates and participates in store recovery as needed throughout the day Candidate's Name   PAGE 2Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store Provides and accepts recognition and constructive feedback Adheres to all labor laws, policies, and procedures Supports and participates in store shrink reduction goals and programs Participates in safety awareness and maintains a safe environment Other duties as assignedCapital City BankHR Compliance/HRIS Specialist, 9/2022 - PresentHiring/Staffing Coordinator, 6/2015-9/2022HR Benefits Specialist, 1/2008-6/2015Tallahassee, FLPerform a wide variety of tasks in support of Human Resources benefits and payroll activities. Independently handle inquiries and provide information for associates regarding benefits, forms, records, and procedures. Assist in maintaining the HRIS database and group insurance/benefits information. Provides consistently high-quality client service to all Bank associates and vendors Selected Highlights: The HR Compliance & HRIS Specialist is responsible for management in the area of HR Compliance, both regulatory and internal. Additionally, assists in originating, implementing, and maintaining the HR Divisions compliance programs, ensuring conformity and adherence with all applicable state (multi-state) and federal laws and regulations. Assists in the coordination and support of compliance audits. Prepares and maintains various employment compliance records and reports. Responsible for managing, evaluating, and making recommendations about the HRIS, including management reporting, HRIS data integrity & functionality across all HR systems. Works closely with the Networking & IT departments regarding HR related software & databases. Provides consistently high-quality client service to all Bank associates and vendors. Assists in research and provides support on regulatory changes that would impact the Bank. Research other compliance requirements that are not necessarily mandatory, but from which the Bank can benefit, or can reduce Risk for the Bank. Assists in identifying and addressing compliance deficiencies, in coordination of records and documents related to legal matters. Responsible for the recruitment and hiring process utilizing ADP Virtual Edge automated applicant tracking system. Coordinates hiring activities, supporting three HR Candidate's Name   PAGE 3Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEprofessionals. Ensures qualified resumes/profiles are circulated electronically to managers for interviewing consideration. Manages the hiring process from inception to completion. Prepares and maintains various reports. Responds to managements hiring needs. Plans and carries out functions such as developing sources of qualified exempt and non- exempt applicants, administering pre-employment assessments, and conducting pre- employment credit checks, references, criminal backgrounds and drug screens. Evaluates candidates qualifications, including reviewing and advising hiring managers on assessment results. Serves as Help Desk VE technical support to the internal/external career center, i.e., reset passwords and assist with navigation of automated online application tracking system. Creates drafts and places employment advertisements for internal and external job postings (CCB site, Dice, Facebook, LinkedIn, Monster, Indeed etc.), ensuring compliance with EEOC employment laws, Bank policies and procedures. Knowledgeable of employment laws affecting the hiring/staffing process. Keeps informed of developments in related areas such as policy revisions, and general personnel practices. Assist the health benefits administrator with the Banks associate welfare benefits programs, including health, dental, life, and disability insurance, and flexible spending accounts. Assist the Payroll Coordinator with records and maintains pay information in the ADP/Enterprise system, such as address changes, employment verifications, etc. Distributes associates paycheck and stubs.Kmart CorporationOffice Associate/Human Resources Manager, 5/2000-1/2008 Bainbridge, GAAssist in all office functions including general office and cash office procedures. Review Selling Price and Unit Adjustments, unit integrity, invoice accuracy, shipment logs, and invoice register reports; reconciles daily cash, and print reports. Selected Highlights: Developed and maintained record-keeping systems. Filed records and made changes to associates records. Carried out special projects as required. Responds to general inquiries from associates or vendors. Lends assistance to ensure phone/reception area is covered at all times. Provided additional support to manager and department colleagues.Candidate's Name   PAGE 4Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE Enforced compliance regulations, policies, and procedures. Operated office automation equipment and associated software. Traveled to offsite locations as required. Pizza HutWaitress, Shift Supervisor, 8/1999-2/2000Donalsonville, GAApproaches customers with a pleasant attitude. A natural leader, sincerely valuing customers and champion teamwork. Taught new things and motivated the team to work together. Set high standards for myself and the employees  responsible for keeping things clean, safe and fun for the team and the customers.Selected Highlights: Delivered daily bank deposits, created associates schedules, and issued paychecks. Verified payroll data to ensure accuracy. Assisted with unloading shipments delivered to the store. Supervised associates to verify all shipment was received. Able to get along and communicate easily with people at all levels. Coped well under pressure and thrived on a challenge.Candidate's Name   PAGE 5Cell: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEEDUCATION & CREDENTIALS SHRM-Certified Professional 2023Society for Human Resources ManagementKaplan University 2013-2015Master of Business AdministrationAlpha Beta Kappa Honor SocietyDelta Mu Delta Honor SocietyGeorgia Southwestern State University 2004-2006Bachelor of Business AdministrationBainbridge College 1999-2003Associates Degree of Arts & SciencesReferences available upon request.

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