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Click here or scroll down to respond to this candidateCandidate's Name
Butte, Montana PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXECUTIVE PROFILE30 + years of experience in dealership operations, including but not limited to General Manager, District Parts & Service Director, Fixed Operations Director, Service and Parts Director, Service Manager, Fleet Service Manager, and Service Advisor. I have been in the trenches and have always strived to be the very best in my field. SKILL HIGHLIGHTSProject managementLeadership/communication skillsProduct developmentBusiness operations organizationClient account managementBudgeting expertiseNegotiations expertEmployee relationsMarket research and analysisNew business developmentMarket growthCompany procurementContract negotiationsChange implementationCost reductionsCross-cultural communicationsDepartmental operation managementCORE ACCOMPLISHMENTSBest Selling Fixed Operations Author/PublisherMotivational/ Global Fixed Operations Trainer & Speaker PROFESSIONAL EXPERIENCEBERNARDI AUTOMOTIVE GROUPBloomington, INPresident of Fixed Operations 09/2006 to PresentA Globally recognized Fixed Operations Training and Coaching Firm dedicated to the training of all fixed operations dealership personnel and departments. Perform a detailed financial fingerprint of businesses while developing a direct blueprint for successful sales techniques with a deep understanding of my clients needs based on initial assessment. Spearheaded a financial revenue stream while defending recommendations that resulted in increasing my average clients bottom line by 30% or an average of $300,000 to over 70 business clients. Generated new business through creating effective and persuasive strong closing techniques, thus enabling my clients the quantitative tools and skills to continue to raise the revenue stream through effective leadership.Tom Wood PorscheFixed Operations Director 2/2017 to 8/2020Facilitate and operate parts & service department profitability. Effective management with a strong focus on policy and customer satisfaction. Continuous growth as reviewed by PYMTD. HUBLER AUTOMOTIVE GROUPBedford, INGeneral Manager/ Fixed Operations Director 12/2004 to 08/2006 Operate company and department at a profit while reducing overall expenses. Hire a key sales team to communicate and properly affect the community through implementing excellence in customer satisfaction initiatives. Control the sales floor while maintaining a positive customer experience through transparency in leadership. Key duties include but are not limited to Cost reduction, implementation of sales training to team members, and employee productivity. Reduced overhead by evaluating expenses and enforcing guidelines.LEXUS OF NORTHBOROUGHNorthborough, MAFixed Operations Director 02/2003 to 11/2004Managed and directed 30 employees that required strict policies to be adhered to in customer satisfaction and overall profitability. Raised average sales per transaction by 30% increased gross profit from 58.6% to 73.5% / approx. $43,000 increase per week in sales and productivity y. Grew employee productivity from 78% to 130% by providing team members key incentives, such as bonus structures in average salaries. SERVICE CONSULTING SPECIALISTSLos Angeles, CAPresident/ Automotive Fixed Operations Specialists 03/1997 to 12/2002 Initiated and inspired the collaboration and accountability for clients variable/sales strategies and fixed/service operations. Developed and directed strategy for the launch of selling techniques that allowed key personnel the strengths to overcome buyers objections.PERSON FORD-TOYOTA-HONDA-MITSUBISHI-MAZDA-ISUZULa Verne, CAVice President & Operations Director 01/1990 to 01/1997 Investigated areas of concern for the CEO and developed a deep and clear understanding of business processes by socializing business trends in our market that would have the biggest impact on our customers. Developed and designed key matrix tools that enabled our department managers to properly track sales and productivity trends within each department. Hands-on employee assessments and overall evaluations that allowed staff/team members to share concerns, strengths, and or weaknesses within their individual performances.FORD MOTOR COMPANYDistrict Operations Manager 12/1986 to 01/1990Review industry sales and servicing trends while maintaining balance through effective leadership and key Managerial reception from personnel in the areas of my duties. Managed and Directed 19 dealers in-group to maintain company guidelines and follow fundamental protocols and procedures. Fundamentally increase employee awareness and overall cross-functional improvements by measuring individual performance initiative EDUCATIONMBA: BUSINESS ADMINISTRATIONCalifornia Polytechnic University of Pomona (Cal Poly), Pomona, California, U.S. June 1985 - December 1986GPA 3.84BACHELOR OF ARTS: HUMAN RESOURCE MANAGEMENTCalifornia Polytechnic State University of Pomona (Cal Poly), Pomona, California, U.S. August 1981 - June 1985GPA 3.95BACHELOR OF SCIENCE: PSYCHOLOGYCalifornia Polytechnic University of Pomona (Cal Poly), Pomona, California, U.S. August 1980 - March 1984GPA 3.89PROFESSIONAL AFFILIATIONSCity of Brea, California Board of Directors - ESL High School Program Director to Sister City in Hanno, Japan 1992 - 1999 A.S.S.E. (American Scandinavian Student Exchange) ESL Program Director - Foreign Exchange High School Program 2001 - 2002SKILLSOperations, Management, Marketing, Training, Publisher, Public Speaking, Customer Satisfaction, Operations Manager, Education, Human Resource Management, Financial Statement Training, Service Advisor Training, Parts Department Training, One on One Coaching & Mentoring, Increased Tech Productivity, Increased Service Absorption, Higher GP Margins, Increased Sales per Transaction, Parts Sourcing by Application, Parts Matrix Modifications, Stock Quality Improvements, Team Building & Accountability, Overcoming Objections, Tracking Dealer Expense compared to Industry & NADA Guide, Above Industry CSI Guide. |
