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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Elmhurst, New York Street Address
SUMMARYStrategic planner and operational leader with strong background improving the performance, productivity, efficiency and profitability of organizational development. Successful team player detail oriented with great communication skills and program proficiencies to exceed operational goals.SKILLSCustomer serviceExcellent communication, organizational, and interpersonal skillsTeam leadershipProblem solvingPlanningWaste disposal methodsConflict resolutionActive listeningHealthcare knowledgePatient EducationEXPERIENCEPatient Liaison/Sales Representative, Adapthealth, September 2023-CurrentNew York, NYGreeted and welcomed patients, family members, and visitors to the hospital.Provided information on medical treatments, procedures, and services available at the hospital.Acted as a liaison between patients and healthcare staff to ensure timely communication of information.Assisted in providing a positive patient experience by attending to their needs and inquiries promptly.Coordinated with other departments to ensure that patient care was properly addressed.Advised patients about their rights under state and federal laws regarding privacy protection and informed consent.Facilitated communications between healthcare providers, administrative staff, case managers, social workers., regarding patient care plans.Ensured compliance with HIPAA regulations concerning confidential data sharing among healthcare personnel.Performed clerical duties such as filing paperwork and updating patient files in the electronic health record system.Applied HIPAA privacy and security regulations while handling patient information.Communicated financial obligations to patients and collected fees at time of service.Collaborated with clinical and administrative staff to meet patient needs.Explained policies, procedures and services to patients.Environmental Specialist, Aerotek Inc, November 2020-July 2023New York, NYEnsured a safe and sterile environment for patients and staff to prevent the spread of disease and infectionFacilitated fit testing for N95 mask for all hospital staff and medical studentsFollowed established in-process quality control procedures including recording dataAble to accurately interpret and record results of testing into an online databaseEfficiently organize and manage fit-testing and data collection for varying numbers of employees and staffPrepare for fit test session with equipment set up and paperwork accessible prior to start time of sessionsClean and store equipment properly after sessions conclude.Maintained accurate inventory records for hazardous materials and chemicals.Customer service representative, Bed Bath and Beyond, January 2017-January 2020New York, NYConsistently exceeded personal monthly quotas by over 50%Built a loyal customer base by using a consultative sales approachEarned reputation as key player in branch sales team that always won quarterly companyExcelled in exceeding daily credit card application goalsDeveloped highly empathetic client relationships and earned reputation for delivering exceptional customer serviceAnswered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.Resolved complex problems by working with other departments to provide solutions that meet customer needs.Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.Counsel customers on options for service and coveragePick merchandise to fulfill customer orderAssist customers in checking and ordering items online if unavailable in storeAssist management in implementation of ideasInspect merchandise to ensure goods are free from damage.EDUCATION AND TRAININGBachelor's degreeBSc Political Science, University of Abuja, FCT, Nigeria December 2015Renovate, repair and painting initial Per 40 CFRLew corporation the environmental companyMask fit testing trainingTriumvirate environmentalMedical waste recyclingTriumvirate environmental |
