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Click here or scroll down to respond to this candidateCandidate's Name
Lauderdale Lakes, FL Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummaryQualified Member Services Representative with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure.Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.SkillsHealthcare knowledgeCustomer SupportCustomer ServiceAccount ManagementData CollectionData EntryProject management abilitiesCustomer Relationship Management (CRM)Appointment SchedulingMedical terminology knowledgeStaff TrainingTechnical SupportMulti-Task ManagementOrder FulfillmentExperienceMEMBER SERVICE REPRESENTATIVE 03/2020 - CurrentNations Benefits - Plantation, FLAnswered incoming calls regarding membership benefits and services. Adhered to all applicable policies, procedures, regulations, and laws. Provided guidance to members on how best to use products or services offered by the organization. Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.CUSTOMER SERVICE REPRESENTATIVE 09/2017 - 03/2020 Teleperformance - Fort Lauderdale, FLDeveloped strong relationships with customers by providing personalized assistance and support. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.Remained calm and professional in stressful circumstances and effectively diffused tense situations. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.CHEF 11/2013 - 01/2017Parrot Lounge - Fort Lauderdale, FLPlanned menus, ordered supplies and managed kitchen staff. Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards. Ensured compliance with all health, safety and hygiene regulations within the kitchen area. Maintained a clean work environment by adhering to sanitation policies and procedures. Education and TrainingStranahan High School - Fort Lauderdale, FL High School Diploma 06/2014 |
