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Candidate's Name
EMAIL AVAILABLE Mobile, Alabama Street Address
A detail-oriented Inbound Customer Service Representative with experience in insurance plans, tax preparation, and claims management. Procient in database management and experienced in providing professional sales expertise. EVERISEInbound Customer ServiceRepresentative10/2023 - 06/2024Remote position to service WellCare, HR Block and UHC-United Health Care for Dental.Updated understanding of insurance plans, associated claims documents and maximum coverage amounts for proceduresObserved strict condentiality procedures, keeping corporate and customer information safeDetailed tax preparation process and required documentation needed to complete tax returnsUsed every legal and appropriate adjustment, deduction, and credit to keep each client's tax liabilities at the minimum possible level.ConcentrixInbound/Outbound Customer ServiceRepresentative04/2023 - 06/2023Claried customer issues and determined the root cause of problems to resolve product or service complaints Created a relationship builder with sta & clients in resolving issues Assisted customers with setting up direct debit payments for recurring bills.Mobile Aerospace EngineeringData Entry Specialist11/2019 - 09/2020Prepared invoices, labels and other documents using word processing software Entered database into computerized as requiredOrganized paperwork for ling purposes ensuring proper categorization of documents.The ResultsInbound/Outbound SalesRepresentative05/2018 - 10/2019 Served as a Sales Representative for Comcast TVResponsible for generating new sales accounts and product upgrades through Inbound/Outbound callsProvided information about available products, services, membership details, and purchase advantagesAccurately tracked/ recorded contact information and responded to large numbers of incoming and outgoing phone callsHandled warm calls from interested individuals, quickly turning interest to sales.COSMETOLOGYTL Faulkner Mobile, ALJanuary 2004Professional SummaryExperienceEducationCHHIGH SCHOOL DIPLOMAMurphy High School Mobile, AlabamaJanuary 2005 Database Management  Problem Resolution Account Management  Customer Relations Positive and Professional Sales ExpertiseAdjuster License ( Property & Casualty) FLORIDA-G040835 09/08/2023-06/30/2025 Adjuster License ( Property & Casualty) LOUISIANA - 1079977 08/21/2023-06/30/2025Adjuster License ( Property & Casualty) ALABAMA-PHONE NUMBER AVAILABLE 08/01/2023-0/30/2025SkillsCertifications