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Upper Marlboro, MD Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYProctor Testing Administrator with multifaceted experience in Customer Service, Training, Testing, Development, Help Desk Support, Office Administration, and Records Management. Experience as a Testing Technician utilizing placement testing: Accuplacer, ESL Evaluation and Assessment and Aleks placement software.WORK HISTORYPrince Georges Community College 09/2019 - Current Testing Administrator Enrolling and scheduling potential and current students test appointments, preparing/handling test material, performing and monitoring testing applications, troubleshooting for test facility computers, delivering, and proctoring the testing center in an educational college setting. Checks in students, verify identification, and explain the exam process. Ensures equipment is operational and test stations are in working order to deliver testing. Updates guidelines and stringent security protocols for testing center. Maintains professional rapport and cooperative working relationship with staff, students, and professors. Providing familiarization training for new staff. Verifies courses and curricula for testing modules to ensure information is accurate. Provides support with organizing, planning, and management of testing and training operations. Administer help desk and technical support to potential, current students and professors for testing software and applications. Support in developing new test methods to avoid schedule and appointment conflicts. LUBW ME, LLC 02/2018  09/2019Training Adviser Effectively advised individuals interested in obtaining a GED and training information. Supplied brochures and informational packets to class attendees. Assisted in workshops, training sessions on study skills and test-taking strategies. EDUCATIONPrince Georges Community College - Largo, MD Major: Communications and Design, 10/2017 - 08/2020 ACCOMPLISHMENTS Achieve results by creating tracking matrix for student testing schedules and cancellations. Create alternate time frames for software and other mandatory training. Achieve results by completing tasks with accuracy and efficiency which were once backlogged and in suspense.