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212 E LANE AVE
MANOR, TX USA Street Address
PHONE NUMBER AVAILABLE
EMAIL AVAILABLE



Candidate's Name

PROFESSIONAL SUMMARY

Hello! I'm Daniela, and I bring four years of experience in customer service to
the table. Throughout my career, I ve consistently met and exceeded my goals.
For instance, during my time at ViaPlus, I quickly became one of the top agents
within my first month, based on performance and customer feedback. I was able
to maintain this high standard throughout my year there, even after moving to
an in-person role where I no longer had access to survey data.

I am passionate about customer     service and take great satisfaction in providing
solutions for both clients and     my company. The ability to make a positive
impact on others is one of the     most rewarding aspects of my work. I am eager to
embrace new challenges, learn,     and gain fresh experiences as I move forward in
my career.



EXPERIENCE

ULTA BEAUTY, AUSTIN   PRESTIGE BEAUTY ADVISOR
JULY 2024 - PRESENT

        Advised customers on beauty products, increasing sales and customer satisfaction.
        Managed inventory and ensured product availability.
        Collaborated with team to create engaging displays, boosting store traffic.
        Resolved customer issues efficiently, enhancing overall shopping experience.
        Consistently deliver high-quality results within tight deadlines. Especially to
        produce sales.


VIAPLUS BY VINCI HIGHWAYS, AUSTIN   CUSTOMER SERVICE
REPRESENTATIVE
AUGUST 2023 - JULY 2024

        Address customer inquiries and resolve issues, achieving a 95% first-contact
        resolution rate.
        Handle high-volume calls and emails, ensuring customer satisfaction and improved
        retention.
        Assist customers with various payment transactions, maintaining accuracy and
        efficiency with both cash and credit transactions.
        Proactively address payment difficulties, enhancing customer experience and
        loyalty.
        Multitasking and retaining information for the company to look back on at a
        further date.
WALMART, MANOR   FUEL ASSOCIATE

AUGUST 2022 - MAY 2023

         Assisted hundreds of customers daily with fuel and merchandise transactions,
         ensuring efficiency.
         Collaborated with team to enhance store operations, improving appearance of the
         area to boost our presentation.
         Supported store cleanliness and organization, boosting customer satisfaction.
         Identified and resolved daily operational issues.




EDUCATION

MANOR SENIOR HIGH SCHOOL, MANOR   HIGH SCHOOL DIPLOMA
AUGUST 2018 - MAY 2022, MANOR, TX



SKILLS
   -     PROBLEM SOLVING
   -     CREATIVITY
   -     BILINGUAL
   -     ATTENTION TO DETAIL
   -     TIME MANAGEMENT
   -     TENACIOUS




LANGUAGES
   -     ENGLISH
   -     SPANISH