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Professional SummaryAccomplished professional with extensive experience in Business Administration & Manufacturing. Willingness to learn new things, excels in task prioritization skills & time management. Adept at quickly learning new software, programs, technologies, & processes.. Willingness to take on additional responsibilities to meet company goals & metrics. Looking to seek & maintain a full-time position that offers professional challenges which utilizes my interpersonal skills, networking, & problem-solving skills.Work HistoryBaker Hughes - Quality Documentation SpecialistJacksonville, FL January 2021 - Current Improve documentation quality by reviewing & editing technical documents for accuracy & consistency Streamline document control processes, resulting in increased efficiency & reduction in errors Enhance regulatory compliance by maintaining up-to-date knowledge of industry standards & guidelines Support audit preparation & customer witness inspection efforts with thorough document record keeping, organization, & management practices Develop & implement document management policies & procedures Review & edit documentation for accuracy & completeness Ensure all documents are properly classified, filed, & stored in accordance with company policies, programs, & regulations Monitor document usage, access, & retention to ensure compliance with legal & regulatory requirements Work with internal teams to establish standard documentation templates, formats, & styles Maintain & update document database library where documentation packages are stored, ensuring all documents are appropriately archived & indexed for quick access & retrieval by internal company staff & customers Train employees on proper document creation, locating, deep diving, handling& management processes. Provides document information, support & coordination to management, project managers, team members, & clients to ensure proper communication for all involved parties Responsibilities include preparing valves' closing documents, testing reports, paint reports, non-destructive testing, magnetic particle reports, liquid penetrant reports, radiographic testing reports, vendor testing documents, schematics, drawings, certified testing material reports, certificates of EMAIL AVAILABLEPHONE NUMBER AVAILABLEJacksonville, Florida 32216Skills, Proficiencies, &Achievements Highlights SAP 2016 - current QuickBooks - 2016 Credit Card Processing - 2016 Crestcom Bullet Proof Manager
12 mth management course - 2007 Macola Progression Software -2001 - 2016 Crystal SQL Reports - 2001 - 2016 Dale Carnegie Leadership Training -2008 Microsoft Office & WindowsOperating System - advanced Wysis Agility Shipping Software -2013 - 2016 Microsoft Excel Advanced TrainingSeminars advanced Process Development & Knowledge Regulatory Compliance & QualityAssurance Business Development, Acquisitions,& Mergers Technical Support Knowledge Coaching, Training, & Mentoring Warranty Management Analytical Skills & Problem Solving Event, Travel & Field ServiceCoordination Green Belt & Lean Six Sigma Training2016 2022 Analytical Skills & Problem Solving Create Job Process Instructions &Quality Process Instructions Leadership Development Teamwork & Cross FunctionalCollaborationconformance, inspection testing plans, instruction & owner manuals Review documentation created by other team members to ensure accuracy & consistency with company standards & industry standards Gather & review relevant documentation to determine compliance with legal branches & agencies Prepare all relevant documentation for large projects, European directives, large scale valves, & Russian regulations Led Root Cause & Corrective Action efforts for customer & supplier product non-conformances Create work instructions for all processes Ensure compliance with company policy, guidelines, & regulations Maintain an electronic document library & develop &/or maintain a QMS document inventory that includes relevant information regarding document identification, status, effective dating & other pertinent document control information, as required. Administering & controlling specific quality records, as required. Distributing, removing, executing, & overseeing controlled documentation to/from points of use Ensuring document reviews & approvals are managed in an efficient & effective manner Ensuring all records of document status, outstanding change controls, document reviews, & document approvals are meticulously maintained Ensures documents comply with established templates, formats, traceability, identification, naming, & numbering standards Ensures document cross-references are accurate & fully traceable Baker Hughes - Process Improvement Analysis Specialist Jacksonville, FL April 2019 to January 2021 Conduct thorough research to identify trends & inform decision-making for business growth initiatives Works primarily on process improvement & controlled processes through the PMO organization, finance & quality Works with quality, engineering, manufacturing & materials functions to meet assigned objectives for decreasing time or cost to handle processes Resolve issues through immediate action or short-term planning Review contracts & purchase orders to determine customer & regulatory documentation requirements Compile & assemble documentation required for client projects & orders per quality work instructions Review material test reports, welding certifications, NDE reports, heat treat reports & other related documentation for compliance with purchase orders, & regulatory standard operating expenses requirements (i.e. ASME, PED, Nuclear) Main objective is to identify gaps & replace with sustainable processes Green belt & lean six sigma training coursesBaker Hughes / General Electric - Warranty Coordinator Jacksonville, FL September 2016 to April 2019 Coordinator & primary point of contact for the Consolidated product line for warranty claims Addresses any post delivery issues & technical support requests from customers Backup for other valve brands - Becker, Mooney, & Masoneilan Meticulous Attention to Detail Adaptability & Flexibility Project Management, CustomerService & Account Management Root Cause Analysis Thrives in Fast Paced WorkingEnvironments Advanced in Data Entry Documentation & Record Keeping Talent, Recruitment & Onboarding,Workforce Scheduling & Planning Production Scheduling Crystal Reporting SAP& other ERP systems Supply Chain Management,Purchasing, & Procurement Handling Escalations & ConflictResolution Audit Support MS Office Outlook, Excel, Office 365,One Drive, PowerPoint, SharePoint,Teams, & One Note Continuous Improvement Customer RelationshipManagement (CRM) Shipping, Receiving, & Warehousing Research, Vetting, & Due DiligenceEducationJune 2015Florida State CollegeJacksonville, FL
Bachelor of ScienceBusiness Administration with aConcentration in Human Resources Magna Cum Laude Graduate Dean's List 2013, 2014, 2015 Presidents List 2013, 2015, 2015 Honor Roll 2013, 2014, 2015 3.9 GPA Deep dives all warranty inquiries to validate & approve requests against purchase orders, specifications, schematics, drawings, & code requirements to determine root cause defect Works with all departments & cross functional team to resolve claims Learns how to handle technical support, supply chain, shipping, receiving, accounting, scheduling & production, customer set up, order entry & inventory in order to create transactions independently Monitors inventory levels closely, ensuring necessary parts are available for timely repairs under warranty or to locate other suppliers or determine other viable solutions Assist in the development of training materials for new hires, contributing to a well-informed team of Warranty Specialist Managers Analyze data on recurring product issues, providing valuable insights for future design improvements & reducing overall warranty expenses. Effectively communicate complex technical information to customers, facilitating clear understanding of their scope of work & limitations Participate in cross-functional meetings to discuss ongoing warranty matters & develop strategies for continuous improvement in customer service & quality Expedite resolution of high level challenging cases by collaborating closely with engineering teams & senior management Actively track performance metrics related to recurring warranties leading initiatives aimed at achieving or surpassing established targets consistently Ensure compliance with all relevant laws & regulations regarding product warranties while protecting company interests Demonstrates exceptional attention-to-detail when reviewing claim documentation before making eligibility decisions & approvals Assist in the design of an online warranty claim submission system, simplifying input for customers & improving processing times Oversaw appointment scheduling & itinerary coordination for both clients & personnel Improve customer satisfaction metrics through application of superior conflict resolution & problem-solving skills Organize meetings for executives & coordinate availability of conference rooms for participants Led daily & weekly cross-functional meetings for root cause & non- conformance analysis, identification, & quality metrics Review materials, drawings, schematics, documentation packages, field service test reports, hydro reports, sizing sheets, Engineering & Quality Assurance procedures for pressure relief valves to analyze warranty claims submitted to make complex high level decisions while providing technical support & all pertinent information needed Followd processes & procedures set forth in the SOPs, upload data to the ERP system, upload & vet primary contracts, customer records, licensing, logistics & freight requirements within agreed timelines General knowledge & understanding of ASME Boiler Section I & VIII valves & Pressure Vessel code Basic ability to read drawings of valves & valve components June 1999Middleburg High SchoolJacksonville, FL
High School Diploma Middleburg High School Honor'sSociety Florida Bright Future's ScholarshipRecipient Completed AP courses in English,Math, & Science Future Business Leaders of America High School Yearbook Editor -1996 - 1999 4.3 GPAAmerican Medicals - Office AdminJacksonville, FL March 2016 to September 2019 Handled all incoming customer requests including emails, calls, order entry, pricing quotations, & new customer creation Purchased inventories with low stock, determined lead times, handled custom items & inventory discrepancies Prepared all shipping documents for packages & shipped orders to customers daily Responsible for accounts receivable consisting of coordinating & collecting on past due invoices Handled all accounts payable, verified charges for any service or product & ensured all bills were paid on time Created & sent all invoices for customers Ordered office supplies Maintained & processed all credit card transactions Advantus Corp - Corporate Trainer, Customer Service Asst Manager, Purchasing Coordinator, Sr. Customer Acct Manager Jacksonville, FL March 2001 to March 2016 Managed large multi-million-dollar customer accounts, including handling orders, credits, returns, correspondence, prepared shipping documents, rated freight, closed shipments, & kept all account notes current & accurate Managed large multi-million-dollar customer accounts, including handling orders, credits, returns, correspondence, prepared shipping documents, rated freight, closed shipments, & kept all account notes current & accurate Professionally handled incoming requests from customers & ensured issues were resolved both promptly & thoroughly Provided detailed information to customers in response to inquiries about products & services. Assisted individuals interested in opening new accounts Comprehensively & efficiently gathered customer information, accessed, & fulfilled customer needs, & educated the customer when applicable to prevent the need for future contact. Provided quality service and support in a variety of areas including placing orders, billing, order status, and system or product troubleshooting Administered training & orientation to all new hires at both the corporate & factory locations to familiarize them with all company programs, policies, & procedures Provided in depth training to new employees showing them a detailed awareness & perspective of how department tasks were handled, ensure transitioning into the department was fluid, & they were able to perform their duties independently with little to no supervision Evaluated & identified opportunities to drive process improvements that positively impacted the customer's experience Educated the department on driving sales through service standards, product knowledge, & customer service principles Responsible for communicating, organizing, & enforcing department goals & expectations to staff along with staff coverage, approving time off, & timecard approval for payroll purposes Supervised a team of eight customer service representatives to ensure daily tasks & deadlines were met & that performance standards were achieved & exceeded Worked closely with Human Resources to ensure the company conformed to government & regulatory hiring & staff management practices Supported the recruitment process, including hiring, interviewing, training, & performance evaluations Assisted in making candidate recommendations based upon the eligibility of the job criteria provided & established a training plan once hired Provided updates & feedback regarding candidates to Human Resources & the Customer Service Manager for the final hiring decision Managed incoming material flow to ensure inventory was maintained to the optimum level per established company parameters Worked with suppliers to determine manufacturing lead times, custom items, inventory discrepancies, & customer requests Facilitated the purchasing of inventory & movement of direct import goods, ensured key transit & delivery metrics were achieved Coordinated effective & regular multi-departmental communications concerning the shipment of direct import goods Acted as the primary liaison with overseas customers & supplier offices, partners, & agents Created checklists while also reviewing & completing all required direct import documents in accordance with established procedures & guidelines, checking content for accuracy, completeness, & conformance to legal requirements. |
