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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY: Directed, and coordinated marketing activities and policies to promote products and services, working with advertising and promotion managers. Designed pricing strategies with the goal of maximizing profits and market share. Formulated policies, managed daily operations, and planned the use of materials and human resources. Oversaw product development and monitored trends indicating the need for new products and services. Provided exemplary customer service, including customer needs assessment to ensure customer satisfaction. Fostered teamwork, including creative problem solving. Developed excellent communications, dynamic interpersonal, and strong organizational skills. EXPERIENCE:GSM Metals, Cranston, RIInside Sales Associate 2024 - Current Responsible for client account maintenance/management Coordinating with the production team to assure clients needs are met with materials ordered Handling communications with clients and other company employees Creating and updating status of production report and client reports on a daily/weekly basis Inputting clients order in jmas databaseComplete Staffing Solutions, Lincoln, RINational Account Manager 2013 - 2023Account Manager 2008 - 2009 Established/maintained relationships with hiring managers to stay abreast of current and future hiring and business needs Developing and establishing recruiting strategies and processes while managing recruitment services for the clients. Managed, streamlined and improved the full life-cycle recruiting process including requisition management, sourcing, screening, interviewing, assessment, and on-boarding Manage and negotiate vendor relationships. Draft and execute technical service agreements and manage vendors through compliance process per corporate and client legal expectations. Interviewing, marketing, and placement of permanent applicants in all professional staffing needs Responsible for managing relationships with key clients Interviewing, marketing, and placement of permanent applicants in all professional staffing needs Responsible for managing relationships with key clients Performed searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, and recruiting firms Placed candidates in temporary and permanent positions nationwide Pet Food Experts (Contract with Greysmith Companies), Cumberland, RI 2013 Inside Sales Rep/ Account Manager Generated revenue by selling pet food and supplies to pet retailers by phone, fax, and web Developed strong account relationships, accurate record keeping, cross-functional collaboration with other departments. Analyzed account pricing to maximize sales and profitability by meeting sales goals Bank of America (Contract with K-Force), Providence, RI 2012 2013 Corporate Account Services and Support Administrator Assisted associates with questions and/or issues regarding purchases in Accounts Payable Resolved product and service problems by clarifying issues; navigating, determining the cause of the problem, expediting correction or adjustment, following up to ensure resolution Conservation Services Group, Fall River, MA 2009 2012 New England Contact Center Representative Coordinated, maintained and followed up with home owners energy audits in the New York market Provided information via inbound and outbound calls for several complex programs Liaise between advisors and home owners to provide scheduled audit appointments Nate Whipple Radiology, Lincoln, RI 2004 2007Account Services Specialist Analyzed geographic market for physicians seeking MRI, CAT scan, and other diagnostic services and created database of approximately 1,100 doctors, concentrating on orthopedic specialists Reviewed promotional materials and made recommendations for marketing strategies Prepared and made presentations to physicians and first line staff to generate patient referrals Made follow-up visits to provide updates on current services and to address questions or concerns Increased operational revenue by 20%EDUCATION:Southern New Hampshire University, Manchester, NHBachelor of Science in Business Administration/Marketing, Received 1999 |
