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Click here or scroll down to respond to this candidateCandidate's Name
SENIOR CALL CENTER REPRESENTATIVE & DATAENTRY SPECIALISTPROFESSIONAL SUMMARYExperienced and client-centered Senior Call Center Representative with a strong background in customer service and data entry. Highly proficient in managing high-volume calls, providing excellent customer support, and maintaining accurate data records. Known for exceptional communication skills, attention to detail, and the ability to handle complex customer inquiries efficiently. Dedicated to delivering outstanding service and contributing to team success.PROFESSIONAL EXPERIENCECall Center RepresentativeEtech Global Solutions, San Antonio, TX. 2023 Scheduled tours for apartment prospects and followed up to gather feedback on their experiences.Call Center RepresentativeVericast/Harland Clarke, San Antonio, TX. 2022 2023 Provided remote customer support for banking clients, assisting with the new online mobile banking app installation, and troubleshooting login issues.Call Center RepresentativeEtech Global Solutions, San Antonio, TX. 2022 Handled identity theft customer inquiries, providing information, and enrolling them in free protection services. Waitress/Shift ManagerPizza Hut, San Antonio, TX. 2023 2024 Managed shift operations ensured employees adhered to their responsibilities and closed the store by preparing the bank deposit.Coder's AssistantSouth Texas Radiology Group, San Antonio, TX. 2018 2019 Organized and alphabetized printed documents, maintaining accurate numerical order by dates.ASSESSMENTS Customer Focus & Orientation Proficient (December 2021) Customer Service Proficient (December 2021)CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLELinkedInSan Antonio, TXSKILLSCustomer ServiceData EntryMicrosoft OfficeCall Center OperationsTyping and Data ManagementMedical Billing and Coding (ICD-9,ICD-10, CPT, HCPCS)EMR SystemsHIPAA ComplianceInsurance Claim ProcessingScheduling and Payment PostingCommunication and PhoneEtiquetteLeadership and Team ManagementEDUCATION &CERTIFICATIONSAssociate of Science in MedicalBilling and CodingUltimate Medical Academy2017Data Analytics, gener8tor SkillsAccelerator. 2024Medical Coding CertificationKEY QUALIFICATIONSElectronic Health Records (EHR)Payment Posting and SchedulingHIPAA ComplianceInsurance VerificationEOBs and Co-PaymentsManaged Care (HMO, PPO, andPOS)Medical Billing and Coding (ICD-9,ICD-10, HCPCS, CPT)Medical TerminologyMedicare, Medicaid, and TricareCMS 1500 and CMS 1450 (UB-04)Fee Schedules |
