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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Blue WingSan Antonio, TX Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYAdministrative Support Professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change; works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Experienced in out-patient customer care, medical records, and custodial work. Bilingual, English & Spanish (speak, read, and write).Skills and ExperienceOffice ManagementInsurance VerificationsRecords ManagementMS Word, Excel, PowerPointDatabase AdministrationMS Access, Project, OutlookEvent ManagementMS Publisher, Windows, FileMaker ProExecutive Support/CalendaringData Entry, 40WPM, 10 Key by TouchTravel CoordinationTeam Lead, Co-Worker TrainingCustomer ServiceHandle Confidential InformationFront Desk ReceptionAttention to Detail/AccuracyPROFESSIONAL EXPERIENCEADMINISTRATIVE SUPPORTHandled multifaceted clerical tasks as the assistant to the registrar and admissions offices including data entry, filing, records management and billing.Coordinated travel arrangements, maintained database and ensured the delivery of premium service to students.Quickly became a trusted assistant known for can-do attitude, flexibility and high quality work.Communicated effectively with multiple departments. Established strong relationships to gain support and effectively achieve results.Entrusted to manage office in the supervisors absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.Co-developed comprehensive, training manual that enabled faster ramp-up for newly hired support staff.Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies.OUTPATIENT CUSTOMER SERVICE/MEDICAL RECORDSCreated, filed, and maintained patient folders; labeled and numbered folders, pulled and filed medical records and transcriptions, printed incomplete documents for doctors signature.Answered phones, faxed documents, sent out medical files to other clinics as requested.Scheduled and re-scheduled doctors appointments for walk in patients and by phone.Prepared for patient office visits by obtaining medical files and assisted with patient prescription requests, gathering the necessary information from patients.Assisted as a team leader in the absence of supervisor and manager; trained new employees and assisted at other clinics when needed.CUSTODIAL WORKER/TEAM LEADSupervised housekeepers including scheduling, work assignments, and post cleaning inspections ensuring clean and orderly guest residences.Briefed housekeepers on safe chemical use and handling; ensured correct use of safety equipment.Identified and reported maintenance issues, property damage, and safety hazards.Communicated directly with guests, promptly responding to guest needs and presenting upbeat, positive attitude; maintained confidentiality and privacy of guests.Contributed to team efforts, assisting co-workers in completing work assignments.Prepared facilities for annual inspections ensuring adherence to quality standards.Cleaned and maintained patient rooms and administration offices including sweeping, mopping, dusting, vacuuming, and buffing floors.WORK HISTORYWell Medcheck in check out March 2016-currentSOUTH ALAMO MEDICAL GROUP, San Antonio, TX April 2011- March 2016Medical Records/ Admit-Dismissal ClerkBROOKS CITY BASE, San Antonio, TX Jan 2010-Jan 2011Custodian/Team LeadUNIVERSITY HEALTH SYSTEM, San Antonio, TX Sep 1993-Jun 2009Admin Support/Customer Service Representative/Outpatient/Medical RecordsEDUCATION(Certificate Name), CBM Business School, San Antonio, TXRelevant Courses: Project Management for Executive Assistants, MS Office for Professional Staff,Electronic Presentations for Business Professionals, Keyboarding and Document Formatting,Communication Skills for Executive Assistants, Finance for the Non-Financial Manager,Professional Office ProceduresGraduate, Southside High School, San Antonio, TXTRAINING AND CERTIFICATIONAnnual Training: Chemical Safety, Driver Safety, Fire Safety, Ladder Safety,Slips, Trips, and Falls Safety, Back Safety, Bloodborne Pathogens |
