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PHONE NUMBER AVAILABLEEMAIL AVAILABLERichland Hills, TXStreet Address  Park Pl. Dr.N/JNATASHAJOHNSONAboutDedicated and highly organized professional with over 10 years of experience in customer service, administrative office duties, and personal assistant roles. Proven ability to manage multiple tasks efficiently, provide excellent support to executives, and enhance customer satisfaction. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving.ExperienceExecutive AssistantFamily Freight/ Oklahoma City, OK2022- PresentProvide comprehensive support to the CEO, including managing schedules, coordinating meetings, and handling correspondence.Organize travel arrangements and prepare detailed itineraries.Assist in the preparation of reports, presentations, and other documentation.Serve as a liaison between the executive team and external clients, ensuring smooth communication.Maintain confidentiality and handle sensitive information with discretionAdministrative AssistantKashMarsh, LLC / Oklahoma City, OKOctober 2015  December 2022Managed office operations, including scheduling appointments, maintaining office supplies, and handling incoming calls.Assisted with bookkeeping tasks, including invoicing and payroll processing.Coordinated company events and meetings, ensuring all logistical details were addressed.Prepared and distributed internal communications and maintained office records.Supported HR functions, including onboarding new employees and maintaining personnel files.Customer Service RepresentativeAT&T / Natchez, MSMarch 2010-August, 2015Provided exceptional customer service through phone, email, and in-person interactions.
Resolved customer complaints and issues efficiently, ensuring high levels of customer satisfaction.Processed orders, returns, and exchanges while maintaining accurate records.Trained new employees on customer service protocols and company policies.Assisted in developing and implementing customer service improvement initiatives.EducationHighschool DiplomaWalter Cohen Highschool1993Pharmacy & EducationXavier University1993-1994SkillsExcellent Customer Service SkillsConflict ResolutionAttention to detailExcellent Time Management SkillsPositive AttitudeEffective Communication SkillsMicrosoft Office (Word, PowerPoint, Excel), Windows, Internet Proficient