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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Tenney AveCampbell, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYDedicated administrative professional with 30 years of combined experience in receivable management and administration in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.QUALIFICATION SUMMARY:28 years of experience in Healthcare Accounts Receivable6 years as Administrative Assistant to the Executive Senior Vice President8 years experience in Management6 years experience in Customer Service/Call Center2 years of experience in User Website development and Blogging1 year of experience in PDF Content Creation, SEO, and SalesB.A. CommunicationACCOMPLISHMENTS:Exceeded A/R goal expectations. Reduced a 2-year age receivable and earned a one-year bonus check over $9,000.Created and implemented 3090-day Healthcare Collection letters.Honor Grad and Monthly Quality awards.Selected for Accomplishments in the Field by National Healthcare Biller, November 1995 edition.Voted in and chaired the first Mahoning County Medicaid HMO Joint Advisory Council.Recouped 1.5 million in 4 years in Managed Healthcare reimbursement errors.Revised Affiliate Fees for EHN Provider Manual in 1998.Member of Forum Health Managed Care Steering Committee.Administrative Assistant to the Executive Senior Vice PresidentWrote and sold a Mindset Coaching book via PDFSKILLS:AnalyticalDaily responsibilities include 20 different patient account-billing issues. Managed financial feasibility for 75 contracts by reviewing contract language and auditing expected reimbursement with actual reimbursement. Managed Care insurance reimbursement, audits, and adjustments. Daily responsibilities require decisions and procedures for financials, billing, registration, system integration, and cash application. Researched billing invoices and delinquent account history for accuracy. Resolved issues affecting reimbursement.Candidate's Name
CommunicationDeveloped, implemented, and presented a program to 72 full-time employees and department directors on Managed Healthcare and contract guidelines. Collections and customer service. High tolerance level - 80% of daily responsibilities dealing with negatives. Inbound call intake of 40-400 calls per day. Wrote a recommendation for problem resolution that was approved and implemented by the CEO. Amended provider relations manual for a large Cleveland-based insurance company, improving provider relations and compliance. Managed billing, collection, and customer/client service for off-site profit accounts. Process In/Outbound calls in a Call Center environment.TechnicalOracle intermediate user. M.S. Office Intermediate level user of M.S. PowerPoint, MS Word, and Basic level user of M.S. Excel. SMS Accounts Receivable Work ques. Worked on system installation for Healthcare Payer Responsibility Master File. Typing speed 40 wpm. Daily use of Photo Editing software. PERCS automated parking software.ClericalPrepared and sent monthly billing statements to vendors, patients, and insurance companies. Posted cash payments and collected past-due receivables. Provided customer service for insurance companies and patients.ManagementSupervised 4 full-time employees in billing, customer service, cash application, and collections.EMPLOYMENT HISTORY:Eastern Gateway Community College Youngstown, OHAdministrative Assistant to Executive Sr. Vice President 10/2018 6/2024- Nursing Department Program Manager- Director of Maintenance and GroundsRandstad Employment Agency Warren, OHAdministrative Assistant to Vice President 02/2018 10/2018Robert Half International Boardman, OHRoth Bros Customer Service Representative 11/2016 - 11/2017Lincare Sharon, PABiller and Private Pay Customer Service 04/2015 08/2016West Corporation/Alorica Niles, OHDaily Rating and Customer Service for AT&T 04/2014 04/2015Candidate's Name
InfoCision Austintown, OHCommunicator 01/2013 02/2014Akron Children's Hospital Akron, OHBiller/Collector 08/2008 - 1/2013Robert Half International Boardman, OHOn-Site Representative - MRA 05/2008 - 08/2008Humility of Mary Health PartnersEDUCATION:Youngstown State University Youngstown, OHB.A. Speech Communications 1986Chamberlain University Chicago, ILMasters - Human Services Sept 2022 Nov 2022Udemy San Francisco, CACertifications Life Coaching Dec 2019REFERENCES: Available upon request |
