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19 A Valleywood Drive, Forest, Virginia, US, 24551PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedin: https://LINKEDIN LINK AVAILABLEResults driven dedicated manager with over 20 years experience. Former retail sales, loss prevention and haz-mat. Manufacturing experience as a Contingency Response Officer at Nuclear site, automotive and corporate levels. Former project manager with over 40 employees in 18 retail locations, also multi store experience. Prior Real Estate and Mortgage licenses. Customer facing roles. Many other sales positions and problem solving experience.Professional ExperienceService Advisor Berglund Automotive Group March 2022 - July 2023Provided exceptional customer service by greeting and assisting clients with automotive service needs in a friendly and professional mannerSenior LTC Claims Representative Genworth Financial Inc. October 2019 - December 2020Processed senior long term complex claims. Reviewed caretaker time sheets for pay and equipment, remodel claims. Conducted thorough investigations and reviews of complex LTC claims to identify potential fraud and abuse, resulting in significant cost savings for the companyFederal Protective Officer Paragon Systems April 2017 - March 2019Performed protective duties at various federally protected locations for life and property. Trained in advanced weapons detection. Clearance under Department of Homeland Security.Service Advisor Pinkerton Chevrolet Jan 2012  May 2014Greeted and assisted customers with repair needs. Kept a detailed data base of customers, trained in sales. Provided detailed information on problems with vehicles and repairs needed.Lowes home improvement also The Home Depot Loss prevention, Safety and Haz-matLynchburg Va. / Charlotte NC.Supervised Harrisonburg, Danville and Lynchburg locations for Loss Prevention, Safety and hazardous materials.EducationCertificate of Basic Law Enforcement Training in Basic law Enforcement March 1993 - November 1993Gaston College, 201 US-321 Dallas, NC 28034Completed my second academy from two states in Basic law Enforcement Training.Key SkillsManagement and CommunicationOperations / Safety and SecurityTraining and Supervisory experienceTrained in World class customer serviceProblem solving / Critical thinkingWorld class customer service trainingOver 20 certifications in various areas