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Click here or scroll down to respond to this candidateC Y N T H I A R O B I N S O NPHONE NUMBER AVAILABLE EMAIL AVAILABLEP R O F E S S I O N A L S U M M A R YEnergetic leader with 11 years of manger experience. Strong ability to generate new ideas and effectively follow through on given directions. Highly adaptable to changing environments, great problem solver, critical thinker, and strong independent worker. Excellent written, oral, and interpersonal traits. Derive satisfaction from helping others and offering support to clients as well as fellow colleagues. Committed to professionalism, self-motivated, and a team player with leadership abilities. Strong relationship management skills with demonstrated ability to lead cross-functional team in implementing project initiatives. Proven ability to apply problem-solving skills, identify issues and apply known solutions or escalate for further analysis. Empathy towards different global cultural working standards, with a strong ability to resolve conflict though appropriate respectful and effect communication.EDUCATION Master of Business Administration, Complex Health, Nova Southeastern University, Davie, Fl (2020) Bachelor of General Studies, Exercise Science, Florida Atlantic University, Boca Raton, Fl (2017) ADDITIONAL SKILLS Verbal communication, data entry, client acquisition and retention, patient services, closing sales, problem solving. Knowledge of community resources. Event planning and networking. Documentation assessments, multi-tasking, health care administration, Microsoft word, supplies, medical terminology. Medicare. Excel. Case management. Conflict management. Budgeting. Hospitality. PROFESSIONAL EXPERIENCEArtis Senior LivingDirector of Life Enrichment 2023-2024 Develop and coordinate programs that meet the individualized needs of the resident population at the community. Provide ongoing coaching and development, while reinforcing accountability and performance Collaborate with other department leaders to develop a monthly/weekly calendar that meets Artis standards and the individual interests of the residents Plan and promote off-site activities that meet residents' individual needs and are appropriate for residents experiencing cognitive decline Support and maintain an effective volunteer program through screening, orienting, training, supervising and evaluating volunteer; ensure compliance with government standards for documentation Maintain department budget. Utilize spend down to assure compliance. Responsible for ordering, maintaining, and securing needed supplies for the department Comply with all state and federal laws and regulations and all company rules regarding the operation of the CYNTHIA ROBINSON Page 2CommunityEnvision HealthcareRadiology Liaison (remote) 2022 2023 Provide extensive support to each hospital by assisting with the following: Cases transmitted incorrectly, or cases hung up in transmission. User error, such as cases being sent with incorrect patient demographics. Timely readings of radiological studies. Assist in diagnosing QA cases. Assist with any consultations requested between hospitals and radiologist. Communicate any addendums to providers accordingly. Assists the Director with the data entry of discrepancies and any other data pertinent to quality reporting, as well as assists with peer review and other quality metrics assigned. Assists the Practice Managers with assigned tasks and projects as needed. Sonata Senior Living 2021 2023Lifestyle Director Organize all resident activities, on and off premises, including dances, theme parties, holiday celebrations, movies, card games, exercise programs, etc. Developed and implemented strategic plans to reach out to community organizations for financial support and participation. Conduct an assessment to determine those activities in which the residents would be most interested in pursuing or participating Manage all areas of special events, games and entertainment encouraging participation Supervise all operational and technical requirements related to activities. Supervise catering for functions Responsible for developing and distributing the property monthly newsletters and calendars Oversee the activity budget to ensure that costs are maintained within budgetary guidelines Confers with other community personnel, leadership team, and families regarding resident interests, needs, and limitations, as well as the availability of resources Assists with the development and provision of training and orientation programs for students and volunteers. Memory Care Director Keep the facility calendar updated to ensure there are no scheduling conflicts with other events. Document patient participation. Plan daily activities, both in-house and outdoor excursions. Encourage patients to participate in events. Developed and documented care plans for individual patients, tracking processes, patient self-management support, implementation of clinical practice guidelines and work process/patient flow improvements. Follow state, government, and neighborhood laws and guidelines while planning movement programs. Assists in planning and implementing creative and exciting programming to meet the individual needs and interests of the residents within the Community with large and small group programs; provides one-to-one programming for residents who cannot participate in group settings CYNTHIA ROBINSON Page 3 Maintains confidentiality and privacy of resident care, procedures, and documentation, communicating with the resident on an adult and mature basis with dignity and respect for the residents rights and wishes Preferred Nursing 2015 2021Home Health Aide (Contract Per-diem)Monitored patients with daily care. Maintains patient confidence and protects operations by keeping information confidential.Give additional support with assisting patients with housekeeping, meals, and assisting with medical needs. Assist patients in caring for themselves by teaching use of cane or walker, special utensils to eat, and special techniques to use equipment for personal use.Oversee staff, monitoring patients, and managing the facilitys day-to-day operations. Primary liaison between staff, patients, and patient families.Family First Life 2018-2021Insurance Agent (remote) Calculate dividends and create payment methods; Respond to clients insurance related questions and issues Establish a collaborative relationship with prospective clients from various sources such as networking, cold calling, and referrals. Prepare and present detailed reports on the progress of incentives to management Distribute policy proceeds after a claim is submitted and approved Recommend risk management strategies that fit clients personal risk profiles. Complete administrative task including maintaining records and handling policy renewals. Describe advantages and disadvantages of different policies to promote the sale of insurance plans. Create and implement market strategies to compete with other individuals or insurance companies. Conquest Home Care Plus 2018 2020Community Liaison/Administrator (hybrid) Verified patients eligibility and claims status with Medicare. Relay complaints and requests from residents to directors. Collaborate with on-site administrators. Coordinate appointments for RN, LPN, CAN, HHA, Physical Therapist, Occupational Therapist. Conduct introductory screenings. Attending building meetings and town halls. Manage community events. Fax, message, and coordinate patient intake paperwork. Serve as the onsite emergency contact for the company Assists clinical manager with patient care and trouble shooting. Supports nurse in maintaining communication with field with staff personnel Informs clinical manager of discharge date for each discipline for oasis discharge completion. Participates in performance improvement programs, case conferences, infection control tracking and orientation of new personnel.CYNTHIA ROBINSON Page 4 Works with other team members effectively to maintain a philosophy of teamwork. Primetime Barbershop 2010-2017 Manager/stylist Served as liaison with 15 independent contractors. Responsible for overseeing health and safety compliance, licensing, inventory, hiring, recruiting, and all retail operations. Analyze the daily operations of the establishment. Responsible for sustaining a healthy, positive team environment, and ensuring that service operations are delivered smoothly. Performed all aspects of operating a small business as managing partner. Created systems for obtaining insurance and scheduling clients; performed client consultations. Developed series of customer appreciation events. Created memory books for company. Served as project manager for three phase renovation including budget development. CERTIFICATIONS Phlebotomy, Nationally Certified, Paramount Healthcare Institute (2018) Cardiopulmonary Resuscitation, BLS, (Expire 2025) Home Health Aide Certification, Levin School of Healthcare, (2003) Florida 2-15 Insurance License (2018) Notary Public, Florida, valid until 2027 |
