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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service AgentLa Crosse, WI Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLETo obtain a customer service representative position where my communication skills and problem- solving abilities can be utilized to provide exceptional customer service. Authorized to work in the US for any employerWork ExperienceCashierCasey's - Des Moines, IAApril 2023 to Present Handled cash, debit, and credit transactions for customers Maintained a clean and organized store environment Stocked inventory and rotated products to ensure freshness Managed customer complaints and resolved issues in a timely and professional manner Operated gas pumps and assisted customers with fueling their vehicles Provided exceptional customer service by greeting customers, answering questions, and making recommendations Assisted with opening and closing procedures, including cash register reconciliation and store security checks Consistently met and exceeded performance goals for sales and customer satisfaction. Customer Service RepresentativeCentene - Des Moines, IAJuly 2019 to Present Respond to customer inquiries regarding healthcare policies, claims, and billing in a timely and professional manner Assist customers with the enrollment process and provide guidance on policy benefits and coverage Collaborate with internal departments to resolve customer issues and ensure customer satisfaction Maintain accurate customer records and documentation Consistently meet and exceed performance goals for customer satisfaction and call resolution CNA - Certified Nursing AssistantBickford Living Community - Des Moines, IAJuly 2015 to March 2017 Assisted patients with activities of daily living such as bathing, dressing, and grooming Monitored and recorded vital signs, intake and output, and other patient data as required Assisted with mobility and transferring patients safely using proper lifting techniques Provided emotional support and comfort to patients and their families Assisted with patient activities and exercises to promote physical and mental well-being Maintained a clean and safe environment for patients and staff Collaborated with healthcare team members to provide quality patient care Completed required documentation accurately and in a timely manner Participated in ongoing education and training to maintain certification and enhance skills. EducationHigh school or equivalent in General StudiesOdebolt-Arthur High School - Ida Grove, IASeptember 1990 to May 1994Skills Call Center Customer Service Customer Support Customer Care Cashiering Customer service Home health Cleaning Caregiving Microsoft Excel Microsoft Office EnglishCertifications and LicensesDriver's License |
