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Click here or scroll down to respond to this candidateCandidate's Name
Denver, Co PHONE NUMBER AVAILABLE EMAIL AVAILABLECAREER SUMMARY Network engineering professional with 20+ years of experience planning, design, pre-sales and managing networks. Self-motivated technical problem solver with a proven track record in concept and implementation of complex TDM, Sonet, OTN, CWDM, DWDM (ROADM) and Optical Ethernet, Wireless MAN/WAN, SD-WAN, Data Center, Cloud routing and switching. Proven ability to integrate optical wave and Ethernet access technologies in support of network products such as MPLS, PON, VOIP, DOCSIS & Internet access on a large scale. Vast experience with a wide range of customers while maintaining excellent customer rapport and retention. Strong ability to make technical information understandable to a wide variety of audiences. Dedicated to exceeding customer expectations by providing exceptional service throughout the entirety of the sales lifecycle, from solution design to ensuring successful adoption and value. PROFESSIONAL EXPERIENCESenior Transport Planning Engineer - Lumen (Formerly CenturyLink, Qwest, US West) Denver, Co May 2022 April 2024 Successfully and drastically improved the response time to incoming service order requests by 30% through an automated process that assigns/designates a specific ticket to the most qualified senior transport engineer.Consistently managed assigned work queue within established Service Level Agreement (SLA) guidelines, achieving a 98% on time completion with an 80% departmental objective. Provided consultation to sales teams in pre-sales design, estimation and quoting for fully diverse, redundant, protected and unprotected complex network DWDM and IP solutions.Applied expertise of carrier products, tools and platforms utilizing broad knowledge of long haul, metro and local networks, access methods and outside plant infrastructure.Revenue contribution for sold deals FY24 3.5M. Supplied detailed custom designed solutions to include capital requirements, appropriate cost allocations and detailed route/kmz drawings. Partnered with sales, project management and construction teams to support the delivery of managed wavelength services which included greenfield builds, capacity augments, grooms, and decommissioning of circuits/systems. Collaborated with local and long haul planners to design secure, private dark fiber networks which included technical expertise with network topology, fiber optic cable routing, equipment selection and planning for the networks capacity and bandwidth future growth. Built, configured and managed telephony infrastructure-related hardware/software.Analyzed network capabilities and capacity of access and core technologies. Executed budgetary and engineering skills to support various stakeholders Business units, engineering, operations, Tier III, Field Services in the service delivery process. Senior Planning Engineer - Century LinkLittleton, Co Sept 2013 - May 2022 Planned, forecasted and identified resource requirements for highly complex DWDM architectures(ROADM CWDM, PON) and associated mux network systems throughout the Wholesale Network footprint with broad knowledge of core technologies, long haul, metro and local networks and Outside plant infrastructure. Planned and prepared detailed equipment installation specifications and drawings and worked with third party fiber providers/equipment vendors where required to coordinate DWDM provisioning. Generated quote requests, purchase request bill of materials for procurement teams and RFPs Request For Proposals and customer bids ensuring all technical and compliance needs satisfied. Provided technical consultation, troubleshooting, solution/application evaluation and design, and other engineering Q&A support in the oversight and installation of DWDM and IP network layers. Championed a 10 phase/225 node node Ciena build for Arapahoe and Douglas County School Districts, exceeded service delivery expectations to the customer by three months. Designed DOCSIS systems to support video conferencing and cloud storage, which included updating existing coaxial infrastructure without the need for capex intensive investments. Created Outside and Inside Plant cabling and routing design and documents, single line drawings and cable routing and splicing work packages with firm understanding of GIS sytems. Lead a team of eight Senior engineers to build PON fiber networks by interfacing with Data Center Engineering, Business Developers, Deployment Engineers, Tool Automation and Construction Vendors.Provided the documentation, design packages and coordinated installation and provisioning of components end to end OLTs/Optical line splitters, passive splitters to customer facing ONTs/Optical terminals for FTTH, FTTB, FTTN broadband technologies. Acted as an escalation liaison, carried out complex reproduction of customer issues and escalation to engineering services to confirm known and newly discovered problems. Achieved a 94% client satisfaction rate in the first 18 months. Directed 8 contractors providing guidance on system design standards and enforced continuous quality improvements. Participated in 10+ professional training with network architecture products and technologies to optimize planning, design and provisioning knowledge.Transport Planning Engineer - QwestLittleton, Co July 2004 - August 2013 Designed, coordinated Outside Plant/Inside Plant fiber and equipment installation with construction teams. Monitored 350 network architecture node system upgrades and migrations. Identified required hardware/software additions to optimize costs, leading to a 28% decrease in telecommunication expenses. Built relationships with 8 client stakeholders, quickly troubleshooting all network problems they encountered. Collaborated with 5 Senior Network engineers to facilitate a fiber and equipment reuse/rehab program resulting in a $1.7 million cost savings benefit for the company. Lead projects to overhaul network infrastructure which increased network speeds by 50%. Supported the addition of 200 new users and enhanced service for 125 existing customers. Partnered with sales, equipment vendors, procurement support and leased access carriers to support customer requirements and objectives. Advanced to Planning Engineer due to strong performance and organization resulting in a 25% boost in departmental productivity.Network Design Engineer - US WestLittleton, Co Sept 1997 - June 2004 Developed process to identify and monitor vendor performance to certify organizational standards and supplier certifications met. Evaluated network infrastructure outages to troubleshoot misconfigurations and provide both copper and fiber rapid recovery solutions. Confirmed appropriate security controls were in place to safeguard files and vital electronic infrastructure which reduced vulnerability by 80%. Conducted research on system design specifications to evaluate various telecommunications devices. EDUCATIONUniversity of Colorado Boulder, CoBachelor of Arts in CommunicationsADDITIONAL INFORMATION Technical Skills: Wired, Wireless, OWS,CWDM, DWDM, Roadm, Sonet, Geomax, PON, DOCSIS, VOIP, EPL, Elynk, Elan, Eline, Eaccess, MOE, DIA, IPVPN, HSIP.System Products; Calix, Adtran, Cisco; Ciena; Nokia, Adva, Tellabs/Infinera; Telcordia, Fujitsu, Lucent, Nortel. Additional Skills: Customer Support, Troubleshooting Systems, Equipment installation and Maintenance, Equipment Upgrades, Wireless Communication Installations, Systems Analyzation, Critical Thinking. |
