| Candidate Information | | Title | Quality Control Support Representative | | Target Location | US-IL-Gurnee | | Phone | Available with paid plan |
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Click here or scroll down to respond to this candidateEMAIL:SHAWNHSR7771@GMAIL.COMTWITTER HANDLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESHAWN-HROBOWSKI-Street Address
Street Address
SCHPROFESSIONALSUMMARYBeing a quality-focusedInstallation/Repair/MaintenanceTechnician Supervisor, withover (5) years of experiencewho has trained, monitored,tested, and done quality controlassessments for (20+)technicians making sure theyhave the knowledge and skillsneeded to perform jobrequirements proficiently. I alsohave (20+) years of experiencein the Telecommunications /ITfield with skills in advancedcable, telephony (digital voice),high speed data networkingconfiguration/support,audio/video (analog anddigital), home/businesssecurity/fire installation/repair,and inside/outside plant/fieldsystem maintenance. I am ateam player, quick learner andhave also been successful atmanaging multiple projectsdaily and seeing a diverse rangeof technical tasks through tocompletion.SHAWN C. HROBOWSKIWORK EXPERIENCEIT/NETWORK FIELD SERVICE/SUPPORT TECHNICIAN SUPERVISOR *AXS POINTS LLC.- 1901 INDUSTRIAL DR. LIBERTYVILLE, IL. 60048 08/2013 CURRENT Job duties were to train, monitor, test and complete quality control assessments on over (20+) technicians making sure they have the knowledge and skills to perform job requirements proficiently. I Install, troubleshoot, repair, and perform maintenance on company owned facilit and equipment, Including cable, telephony (digital voice), high speed data networking, audio/v(analog and digital), and home security, while implementing system upgrades and changes to benefit the customer needs per each company's guidelines and specifications, I also interact wi customers and customer owned equipment on a regular basis in order to inform, clarify, and de any and all issues that arise from the work to be done in and around their home or business.NETWORK FIELD SUPPORT SPECIALIST * INTERGRATED PHONE SERVICES 4202 WHITE PINE LN. ZION, IL. 60099 04/2012 05/2014 The position involved an integration of product knowledge, customer expectations, and netwo support to handle the wants and needs in the installation, repair, and maintenance, of all curren cable, telephony, audio/video, and networking equipment for customers, also to complete an or process a warranty claim or handle and defuse complaint issues for the customer done with ons access or via remote access with strict adherence to the company's policies and procedure all in call.IT/NETWORK FIELD SERVICE TECHNICIAN * MATRIX COMMUNICATIONS 1901 AUSTIN AVE. CHICAGO, IL. 60623 02/2004 07/2013 Responsible for the Installation/repair of cable equipment and facilities for the company's residential and commercial customers, also maintaining all equipment for the cable, telephony, networking, and A/V departments to keep customers current with market and business upgrade innovations. I also utilize problem solving skills which involved me having to think on my feet EMAIL:SHAWNHSR7771@GMAIL.COMTWITTER HANDLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESHAWN-HROBOWSKI-6645251472SKILLS CompTIA A+ CCNA ConpTIA Security+ CompTIA Network+Cable/Fiber/ Telephony/AVSpecialist IT Network SupportSpecialist Computer Build/Repair/Upgrade Proficient inMicrosoft Office forBusiness Microsoft MECM) Versed in CitrixSystems XenDesktop Lan/Wan SecuritySetup/Configuration Skilled in AdvancedCable/BroadbandTesting Equipment Experienced TeamLeadercome up with alternate solutions to difficult problems with facilities and keeping the highest le of safety and adherence to all codes associated with each city and state specific to the install.IT/NETWORK SYSTEMS SERVICE TECHNICIAN*AMERITECH 1401 SHERMER RD. NORTHBROOK, IL. 6006505/1994 02/2004 Installation/repair, and maintenance of company/customer owned equipment from telephony, networking, entrance systems, security, fire, and A/V systems, making sure the customer equipment/ systems are up to date and current with all options and features. also focusing on customer interaction and problem solving with service and expediency to maintain a high level problem resolution that benefited the company and customer alike. EDUCATIONHIGH SCHOOL DIPLOMA 06/1989 PINE BLUFF HIGH SCHOOL BACHELORS DEGREE COMPUTER INFORMATIONS SYSTEMS AND NETWORK SYSTEMS 08/2014 AMERICAN PUBLIC UNIVERSITYVOLUNTEER EXPERIENCE OR LEADERSHIPI have been the coach for the Waukegan Football league and the Beach Park Baseball leagu ages 7-10 years old for the last 3 years and have loved every moment of it, I also take a leadership role in my community by offering to train those interested in learning how to Install/Repair Cable Systems,Computer Networking and Security practices as well, giving those who want the opportunity at having something more than a just a job but a career. EMAIL:SHAWNHSR7771@GMAIL.COMTWITTER HANDLE PHONE NUMBER AVAILABLE LINKEDIN LINK AVAILABLESHAWN-HROBOWSKI-6645251473 Multi-Tasker TroubleshootingSpecialist Conflict ResolutionSkills MotivatedSelf-Starter Team Player Excellent Written andVerbal skills |
