Candidate Information Title Customer Service Representative Target Location US-MD-Hagerstown Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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PROFESSIONAL SUMMARYWith 17 years of experience in achieving customer service satisfactionand customer retention goals, this attentive Customer Service Representative excels at keeping customers happy. An independent and quick-thinking team player, seeking a role with increased responsibility. Aiming to contribute to a high-growth company with ambitious goals, and continue excelling in providing exceptional service to customers.WORK HISTORYCashier, 06/2023 - CurrentFamily Dollar, Hagerstown, MDFront Desk Receptionist, 05/2022 - 12/2022Americas Best Contacts and Eyeglasses, Hagerstown, MD Customer Service Representative, 08/2021 - 12/2021 Ashley Furniture HomeStore, Hagerstown, MDClerk Cashier, 05/2021 - 08/2021Big Lots, Hagerstown, MDHagerstown, MD 21740PHONE NUMBER AVAILABLEEMAIL AVAILABLEBold ProfileSKILLSMARIE SPRAGUE Assist customers with their purchases Showed customers where certain products could be found Balanced a cash drawer, both beginning and ending shifts Stock shelves and make sure it's put away properly Recover the store Pin and security tag clothes, shoes, socks, and underwear. Checked in patients, also pulled insurance for patients that had it Assisted in next day patient paperwork for patients that were established Scheduled patients for future appointments. Answered phone and assisted clients with their orders Assisted customers in person with purchases and their orders Scheduled deliveries for customers once their purchases became availableMaintained up-to-date knowledge of customer accounts and explained products inventoried stock. Assist customers with their purchases Answer customers questions as efficiently as possible Answer the phone and get the caller to the correct department Cashiering Typing Microsoft Word Pricing POS English Merchandising Microsoft Powerpoint Microsoft Excel Microsoft Outlook Microsoft Access Shipping & receiving Financial planning Schedule management Typing (10+ years)45wpm Warehouse experience (2 years) Cleaning Organizational skills Customer retention Retail sales Phone etiquette Administrative experience Sales Clerical experience Maintenance Computer skills Cash handling Communication skills Computer operation Customer service Front desk Guest services Microsoft Office Dispatching/Customer Service Documentation review Greenhouse experience Assembly Work Ethic and Integrity Customer Service Customer Assistance Time management skills Patience and EmpathyCustomer Service Assistant, 07/2018 - 10/2019City Answering Service, Chambersburg, PACall Center Operator, 02/2018 - 05/2018Dynamark Security Centers, Hagerstown, MDReceptionist/Administrative Assistant, 05/2016 - 09/2016 Allegany Optical, Chambersburg, PACashier/Customer Service, 11/2014 - 06/2015J C Penny store, Hagerstown, MDEDUCATIONSome college, Computer Information Technology, 09/2005 Bryant & Stratton College - Syracuse, NYI was going with the Information Technology and taking courses that revolved around that.GED, 01/1999Liverpool High School - Liverpool, NYStraiten shelves and place merchandise back to their respective placements.Answer after hours or back up calls that overflow for more than 500 different companiesCompany's include maintenance business', doctors offices, rental offices, etc Also monitored the elderly homes' alarm system as well Contacted on-call personnel per the companies instruction. Answered an average of 300 calls per dayAddressed customer inquiries, solving problems and providing new product information Scored in top 10% of employees in successful resolution of issues Ensured superior customer experience by addressing customer concerns Demonstrated empathy and resolving problems on the spot. Greeted customers and visitors in-person and via telephone calls Performed pre-exams on patients for optometristAnswered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction Booked appointments in person and over the phone as well. Assisted customers with purchases and questions in the lingerie department Worked through black Friday 2014 Was bra certified, legally able to measure women's bra sizes Stocked and kept my department/back rooms clean and clear of clutterEmptied dressing rooms by making sure the merchandise was put back in its assigned location.ASSESSMENTSPERSONAL INFORMATIONAttention to detail, Proficient, 04/01/22, Identifying differences in materials, following instructions, and detecting details among distracting informationAdministrative assistant/receptionist, Proficient, 01/01/22, Using basic scheduling and organizational skills in an office settingManagement & leadership skills: Impact & influence, Proficient, 01/01/23, Choosing the most effective strategy to inspire and influence others to meet business objectivesCustomer service, Proficient, 03/01/22, Identifying and resolving common customer issuesRetail customer service, Proficient, 05/01/22, Responding to customer situations in a retail settingCustomer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivityData entry: Attention to detail, Proficient, 03/01/22, Maintaining data integrity by detecting errorsWork motivation, Proficient, 04/01/22, Level of motivation and discipline applied toward workMedical receptionist skills, Proficient, 05/01/22, Managing physician schedules and maintaining accurate patient recordsWork style: Conscientiousness, Proficient, 01/01/23, Tendency to be well-organized, rule-abiding, and hard-workingCall center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting Title: Customer Service Representative Work Permit: Authorized to work in the US for any employer