Candidate Information Title Administrative Assistant Customer Support Target Location US-DC-Washington

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OBJECTIVE:My main objective is to continue being part of this team, and that the new challenges allow me to contribute with my currently skills, and with the skills that I will be able to develop, to achieve the best performance and success of our organization.EXPERIENCE SUMMARYHighly adaptable, detail-oriented, proactive professional with a diverse background in foreign law, office administration, and problem solving. Skilled at working well under pressure, multi-tasking while maintaining a strong attention to detail. Strong interpersonal communication skills providing a positive customer relationship and colleagues at all levels.CORE COMPETENCIES:Administrative Services ManagementOrganization and Communication SkillsCustomer Support ManagementInterpersonal SkillsEDUCATION / CERTIFICATIONS / TOOLS:Administrative Assistant Training: Intensive Certificate Program, Northern Virginia Community College.Spanish as first language.English as Second LanguageBachelors in Juridical Science, University of El Salvador, San Salvador, El SalvadorNotary of Republic of El Salvador, Supreme Court of El SalvadorPROFESIONAL EXPERIENCE/ACHIVIEMENTSCASA Inc., Virginia. June 2022  Currently working. Operations Manager.Provide strategic leadership and direction for the organization's operational activities, ensuring alignment with organizational goals and objectives.Develop and implement policies, procedures, and systems to streamline operations and maximize efficiency across all functional areas.Human Resources Support: Oversee HR functions, including recruitment, onboarding, training, performance management, and employee relations.Collaborate with HR staff to ensure compliance with employment laws and regulations, as well as adherence to organizational policies and procedures.Provide guidance and support to managers and employees on HR-related matters, fostering a positive work environment and employee development.Information Technology Management: Manage IT infrastructure, systems, and resources to support organizational operations and technology needs.Oversee IT projects, including software implementations, upgrades, and security enhancements.Collaborate with IT vendors and service providers to ensure effective delivery of IT services and solutions.Financial Management: Oversee financial operations, including budgeting, forecasting, accounting, and financial reporting, including PO request to pay invoices through Airbase.Monitor financial performance and implement cost-saving measures to optimize resources and achieve financial goals.Ensure compliance with financial regulations and internal controls, as well as timely and accurate financial reporting.Site Management: Manage physical facilities, equipment, and resources across multiple sites or locations.Coordinate maintenance, repairs, and upgrades to ensure safe and functional work environments.Implement security measures and emergency preparedness protocols to protect personnel and assets.Welcome Center Operations: Oversee the operations of the organization's Welcome Center or visitor services, ensuring a welcoming and informative experience for guests, community members, and stakeholders.Coordinate staffing, training, and scheduling of Welcome Center personnel.Develop and maintain informational materials, signage, and displays to enhance the visitor experience.CASA Inc., Virginia. January 2022  June 2022 Program Assistant.Provided crucial support to the organization's initiatives aimed at empowering and supporting immigrant communities.Ensured the efficient operation and success of various programs and services designed to address the unique needs and challenges faced.Client Support and Engagement, assisting community members in accessing program services, resources, and information, providing culturally sensitive and language-appropriate assistance as needed.Conducted outreach activities to promote program services and engage immigrant communities, fostering trust and rapport with diverse populations.Administrative Support: Managed scheduling of client appointments, intake meetings, and program activities, ensuring smooth coordination and communication among program staff and participants.Maintained accurate and confidential client records, databases, and case files, adhering to organizational policies and procedures.Prepared program-related documents, reports, and correspondence, demonstrating attention to detail and adherence to deadlines.Program Coordination: Supported the planning, coordination, and implementation of program activities, workshops, and events, including logistical arrangements and participant coordination.Facilitated participant registration, attendance tracking, and follow-up activities, ensuring a seamless and inclusive program experience for all involved.Community Partnerships: Collaborated with community organizations, service providers, and stakeholders to enhance program effectiveness and reach, fostering mutually beneficial partnerships.Represented the Organization at meetings, networking events, and forums, advocating for the needs and interests of immigrant communities and fostering community engagement.Data Management and Reporting: Collected, entered, and maintained program data and statistics for monitoring and reporting purposes, contributing to program evaluation and continuous improvement efforts.Action in Community Through Service, Dumfries, VA. Store Assistant Manager.Responsible for supporting the Store Manager in the business operations of a retail store.Responsible for supervising employees, communicating with and helping customers, carrying out directives given by the manager and store owner.Make requisitions for the approval of weekly financial reports.Make requisitions for the approval of purchase of office supplies, store and donation center.Make daily bank deposits.Communicating with donors and possible donors.Todos Supermarket, Woodbridge, VA. Teller.Responsible for cashing checks, receiving deposits, changes orders, processing transfer nationals and internationals.Gonzalez & Associates, Law Firm, San Salvador, El Salvador. Lawyer (Owner)Responsible for research, preparation and argument of a case on the behalf of a client in order to defend them from criminal charges.Responsible for the legal representation in civil courts for cases related to divorce, alimony, and other cases related to family court.Supreme Court of El Salvador, Criminal Court, San Salvador, El Salvador. Judicial AssistantResponsible for running all aspects of the judge's office. Duties include filing and copying, answering questions about court proceedings, issuing court orders, draft court documents, and transcribing court correspondence.Responsible for managing schedule trials, motions and court hearings, as well as supervising interns, volunteers or law clerks.ToolsGoogle Apps, Salesforce Plataform, Netsuit, Airbase, Airtable, Baserow, Zoom, Square.Microsoft Office (Word, Excel, PowerPoint, Outlook)Faxes, Copiers, and Scanners.Karla GonzalezWoodbridge, VAWoodbridgeKG