| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidate Candidate's Name
Salesforce Administrator/DeveloperRidgewood, NJ | PHONE NUMBER AVAILABLE | EMAIL AVAILABLE | LINKEDIN LINK AVAILABLE zlem-kaya0Professional Summary Certified Salesforce Administrator/Developer with 4 years of experience in Salesforce Environment working in cross-functional teams, identifying business requirements, and supporting sales/marketing efforts.4 Star Trailhead Ranger. Proficient in SFDC development, implementing APEX Classes, Apex Triggers, SOQL, SOSL, and LWC. Ability to work in Agile methodology, Scrum methodology, and Test-driven development. Experienced in data migration from Excel, MS Outlook using Data Loader, Data Import Wizard. Built applications on the Salesforce platform specifically Sales Cloud, Service Cloud with a good understanding of the Salesforce data security model. Designed and implemented robust integrations between Salesforce and external systems using REST APIs. Skilled in analyzing complex problems, developing innovative solutions, and delivering high-quality code. Collaborative team player with excellent communication and stakeholder management skills, capable of translating business needs into technical solutions. Committed to continuous learning and staying up to date with the latest Salesforce developments and best practices. Results-oriented professional dedicated to driving business growth and optimizing customer satisfaction through effective Salesforce development and implementation. Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.Technical Skills Salesforce Technologies & Environments: Apex Classes, Apex Trigger, Asynchronous Apex, LWC, REST API, Workflow Rules, Lightning Flows, Process Builder, Validation Rules, Custom Objects, Custom Fields, Case Escalation Rules, Case Assignment Rules, Relationships, Reports, Dashboards, Profiles, Permission Sets, Field-Level Security, Sharing Rules, Data Import Wizard.
Languages & Web Technologies: Apex, SOQL, SOSL,SQL, JavaScript, HTML, CSS.
Software Applications/Tools: GitHub, Visual Studio Code, Jira, Postman, REST APIs, Data Loader, Microsoft Office.
Methodologies: Agile-Scrum, SDLC.
Certifications Salesforce Administrator Certification
Salesforce Platform App Builder Certification Salesforce Service Cloud Consultant Certification Salesforce Platform Developer I CertificationProfessional ExperienceSalesforce Administrator/ Developer August 2020-PresentAgile Pro CRM | McLean, VA
Managed user and license administration for 200+ users, handling setup, deactivation, roles, profiles, permissions, and public groups. Collaborated with sales and service teams to configure assignment rules, escalation rules, auto-response rules, macros, queues, fields, objects, formulas, Live Agent, and Email-to-Case, significantly increasing response efficiency. Configured Salesforce functionalities such as Flows, Validation rules, and Security settings to meet dynamic business needs, greatly reducing manual processing time. Implemented Salesforce configuration changes including Flows, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports. Integrated processes using Salesforce.com s Web Services API and third-party integration tools, enhancing system interoperability. Executed data transformation and migration processes for customers using Data Loader and Data Import Wizard, improving data accuracy. Designed, coded, and implemented Salesforce applications, resulting in notable improvements in user satisfaction. Developed Apex (classes and triggers), Lightning Components, and Visualforce to support business requirements. Tested application stability and functionality, ensuring consistent and reliable uptime.Customer Relations Management (CRM) Consultant August 2016-May 2019Ametis Trade | Istanbul, Turkey
Provided specialized CRM and Customer Loyalty consulting services to NGOs, non-profits, and educational institutions, leading to a significant improvement in donor retention. Designed and implemented efficient CC architectures to improve communication channels and operational effectiveness, reducing operational costs. Utilized automation systems to streamline event organization, enhancing efficiency and effectiveness for non-profit initiatives, resulting in increased event participation.CRM Manager January 2010-July 2016Feza Publishing | Istanbul, Turkey
Analyzed data for 5 million customers to identify trends, preferences, and personalized marketing opportunities, resulting in increased campaign effectiveness. Led cross-functional teams in CRM software implementation for improved data management, reducing data retrieval time by 50%. Managed CRM call center operations, ensuring efficient handling of customer inquiries and concerns, leading to higher customer satisfaction. Collaborated with marketing, sales, and product teams to drive customer-centric initiatives, resulting in increased customer retention. Managed customer segmentation and targeting to enhance campaign effectiveness and ROI, achieving notable increases in revenue from targeted campaigns.ProjectsMentoring Contributed to developing the website https://pathtosalesforce.com/ and served as a mentor for online Salesforce training in areas such as Apex, Flow, LWC, and Admin Recap for site members..PricewaterhouseCoopers (PwC) Played a key role in an 8-month engagement with PwC consultants, integrating the company's ERP system with CRM and Call Center reports, analyzing and optimizing internal and external data for seamless communication across all units.Milward Brown Orchestrated a project at Milward Brown to boost product quality via in-depth analysis of field surveys, yielding actionable insights and tangible enhancements in both product quality and customer satisfaction.EducationBachelor of Science in Engineering | Istanbul University.
|
