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Help Desk Analyst Resume Westville, NJ
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Title Help Desk Analyst
Target Location US-NJ-Westville
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Phone Available with paid plan
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Candidate's Name
IT Specialist
      EMAIL AVAILABLE                       PHONE NUMBER AVAILABLE                          LinkedIn


A recent Cybersecurity graduate, aspiring to further advance my career within informational technology.

Experience
    IT Help Desk Analyst, Contract via Robert Half                                    June 2024 - July 2024
    Local 825 Operations Engineers
       Provided technical support for hardware and software issues.
       Managed IT ticketing system, reducing average response time.
       Conducted troubleshooting and maintenance for over 80 end-users.
       Assisted in network setup and configuration, ensuring optimal performance.

   Information Systems Analyst, Contract via Insight Global                     February 2023 - June 2024
   Valley Health Systems Hospital
       Utilized PowerShell scripting for task automation.
       Knowledge in Active Roles for user and group management.
       Implemented Cherwell database management for IT inventory.
       Experienced in pushing drivers using KACE by Ivanti.
       Sharepoint administration and customization.
       Bomgar remote access into devices for secure remote connections.
       Imaged PC s to Windows 11 operating systems.
       Organized Team meetings for multiple projects and communications.

    IT Field Service Analyst, Contract via Insight Global                     August 2023 - February 2024
   RWJ Barnabas (Cooperman) Health
     Implemented the EPIC project into healthcare systems.
     Collaborated with teams to design and execute a disaster recovery plan.
     Analyzed user needs and system requirements.
     Managed and maintained a comprehensive inventory of IT assets.
     Developed and delivered customized training programs for end-users.
     Configured VPN to ensure secure remote access for Nurses
     Leveraged Active Directory of user accounts, permissions, and access controls tailored to the
     specific requirements of the nurse's workflow.

   IT Server Test & Repair Technician/Quality Control                             June 2022 - August 2023
   ZT Systems
       Proficient in server testing in quality control procedures, with expertise in utilizing server racks
       on AWS Amazon, Microsoft, and Verizon platforms.
       Extensive Experience in working with Linux operating systems and troubleshooting hardware and
       software issues to ensure optimal server performance.
       In-depth knowledge of server rack configurations and best practices, ensuring adherence to
       industry standards and maximizing server efficiency.
       Proven track record of conducting comprehensive server tests, identifying defects, and
       implementing corrective measures, thereby enhancing overall systems reliability.
 Candidate's Name
 IT Specialist
         EMAIL AVAILABLE                      PHONE NUMBER AVAILABLE                       LinkedIn



Education
   Southern New Hampshire University                                                             Present
         Bachelors of Science, Cyber Security
   Southern New Hampshire University                                                           July 2024
         Associates of Science, Cyber Security
         GPA: 3.7

Cerftifications
     Computer Science 50 (CS50), Harvard University
     Comptia, A+
     Google IT Professional Support Specialist, Coursera
     Comptia, Security+
     Google Cybersecurity, Coursera
     Comptia, Network+ (currently pursuing)


Projects
     Project: Created a Multi-Honeypot as a repository in Github.
     Source: https://github.com/Paul5070/Multi-Honeypot/
     Project: Implementing a Keylogger as a repository in GitHub.
     Source: https://github.com/Paul5070/CBKeylogger/
     Project:: Implementing an ARP Spoofer as a repository in Github.
     Source: https://github.com/Paul5070/ARP-Spoofing/

Volunteer
  PicoCTF - Virtual Carnegie Mellon University                                            2022 - 2023
     Engaged in capture the flag challenges in cybersecurity.



Skills
   Leadership                                                    HIPPA Compliance
   Network Security                                             Incident Dashboard Technologies
   Microsoft Office 365                                         Security Frameworks, controls, design
   Networking                                                   principles
   Scripting                                                    Programming (SQL, Python, Java)
   VMWare, Hyper-V

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