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Click here or scroll down to respond to this candidateCandidate's Name
Residing in Colorado SpringsColorado Springs, COEMAIL AVAILABLEPHONE NUMBER AVAILABLE Knowledgeable of healthcare billing process Knowledgeable and experienced in EMR & Epic for Healthcare Knowledgeable and experienced in Healthcare Insurance verification. Knowledgeable and experienced in End of Day for healthcare Authorized to work in the US for any employerWork ExperiencePatient Access Specialist IDiversus Health-Colorado Springs, COJuly 2024 to Present Greets all visitors while making them feel welcome, whether in person or telephonically, and notifies staff of client arrival and directs visitors to appropriate location Is responsible for navigating the treatment/services needs of the caller or patient and assists with: setting appointments, rescheduling and or referring them to internal or external resources and professionals; completing enrollment as needed for clients to receive services. Seeks and maintains efficiencies for Diversus Healths patients access processes Develops and maintains strong internal/ external working relationships and communication. Attends and completes all required job-specific trainings and meetings as designated. Maintain a positive work environment.Front Desk AssociateFairfield Inn & Suites/Residence Inn Marriott-Colorado Springs, CO December 2023 to June 2024 Count drawer at start of shift. Make necessary deposit drops when necessary. Order shipment for The Market Stock The Market Scan items into FOSEE for pricing. Book new reservations by phone or walk in based on availability. Greets guests as they come in the front door. Gather guests' information ID & Credit Card and check them in Inform the guest what floor is available for their room type. Inform the guest of Complimentary Breakfast times and Parking fees. Retrieve extra towels and other condiments for guests upon request. Stay in constant communication with housekeeping. Front Desk AssociateHilton Garden Inn Hotel-Aimbridge Hospitality-Albuquerque, NM October 2023 to December 2023 Employee of the Month October 2023 Night Auditor(as needed) Count drawer balance at beginning of shift Balance end of shift drawer and drop the balance in safe Knowledgeable of PEP & OnQ Answered phones Greet guests Checking Guests In & Out Assigning RM per guest request or availability. Cancelling reservation Email folio Assist guests & employees for Pavilion Pantry Assist with Hilton Honors enrollment Create Key Card from guests after proper ID verification. Add Hilton honors Points or $10 credit per person at check in to reservation Communicate consistently with housekeepingPatient Service RepresentativeMeridian Orthopedics & Spine-Medix Temp Services-Parker, CO July 2023 to September 2023 Check in patients. Greeting patients in a professional and courteous manner to ensure excellent patient care and satisfaction. This includes face to face and/or via telephone. Check out patients. Scheduling patient appointments (to include follow-up visits), Post-Op & Pre-Op appointments. Verifying and obtaining all information from the patient regarding demographic, insurance and any financial obligations at the time of the visit such as copay or self pay. Scan documentation to support demographic, insurance and financial information is filed in the patients medical records. Answer phones System-Epic Close End of Day basket(Funds that were taken that day). Medical Front Office AssistantOncology Consultants/Houston Precision Cancer Center-Katy, TX April 2022 to July 2023 Answer phone calls & transfer when needed Go over financials with patient when needed Collect copays Collect pharmacy balance for patient medication and contact OC pharmacist when needed for counseling Check emails daily Scan patient documents into ARIA Update patient demographics when needed Daily tasks such as: schedule follow ups, make sure consult notes &follow up notes are completed and approved by physicians Create task for no show or cancelled follow up appointment Consult with physicians as needed Create certificates for patients whom are completing radiation treatment. Close safe at the end of the night Clean lobby at the end of the night Communicate with covering physicians as needed Send HR physicians calendar every Friday Confirm and screen Follow up appointments Prepare end of day deposits daily Prepare charts for prior day appointments Verify coverage of benefits Communicate with verification team for any discrepancies with health care benefits Update reports for Follow Ups Systems used daily are:ARIA, ONCOR EMR, CINTRIXTY, EXEL, INSTADMED, SHAREPOINT, MICROSOFT OFF., CLEARWAVE & TEXT MESSAGING SERVICE. Help patients navigate through the ClearWave Kiosk Face to face interaction with patients daily.Medical Office Specialist(contract)TCA (Texas Cardiac Arrythmia)-Round Rock, TXSeptember 2021 to February 2022 Greet patients Check patients in & out Take co pays Register health insurance Verify demographics Give patients instructions for blood work, calcium scoring, Stress tests, NUC test Inform patients whom will contact them for a procedure such as an ablation or watchmen. Send messages in regards to patient through Epic Receive and send orders or faxes through Leading Reach Schedule patients annual, 3 month, 6 month, 9 month follow up Schedule referrals Schedule immediate hospital follow up Schedule for three EPs(Electrophysiologists) & a Cardiologist Answer calls & return voicemails from patients Daily cash balancing Administrative duties Face to face interaction with patients daily.Patient Registar {contract}Austin Endoscopy Center-Austin, TXJune 2021 to September 2021 Patient Registration Greet patients Take co pays for procedure Verify demographics Navigate EMR Check patients in for procedure Verify with patient the type of procedure being preformed,ie..colonoscopy or endoscopy. Scanned in charts Sending messages about medication, patients records, change of patients pharmacy, and other patient concerns, changes, or questions through EPICCustomer Care RepresentativeExperian-Austin, TXAugust 2020 to June 2021 Answer incoming calls from customers needing in regards to data breaches. Enrolling members whom have received a letter in regards to a data breach of a facility. Inform customers of how to go about disputes activity that has occurred on their credit. Crossed trained for a contract with American Express members for Credit Secure. Answer calls for American Express/Credit Secure members Help Credit Secure non members enroll online Cancel memberships Remove and apply American Express card numbers Help members through the Credit Secure account on the portal Help members with Fraud Assistance, by creating fraud tickets for the Fraud Assistance team Create tickets for every incoming call taken.Customer Service RepresentativeTrellis/Waypoint Resource Group-Round Rock, TXJanuary 2020 to August 2020 Receive incoming calls from consumers regarding their account in collections. Make outbound calls to consumers regarding their account in collections. Set up payment plans within the consumer's budget. Take consumers credit card, debit card, or check to pay the balance on the account or the down payment of a payment plan. Set up a settlement without the client guidelines for the consumer. Report fraud and give the consumer instructions of how to report fraud. Set up a dispute for the consumer regarding the owed amount on the account from the client. Abide by All State and Federal law within each of the 50 states that are contacted. Field AssistantCutter's Mechanical-Columbus, MSOctober 2018 to November 2019Paint walls, floors, ceiling Sand walls, floors, ceiling to prepare for painting Shoveled rock concrete gravel from a 20ft trailer Assisted with building HVAC workshop using power tools and manual hand tools Pulled up old carpet, scraped up carpet glue with manual hand scraper Assisted installing faux hardwood flooring. cleaned up work area Face to face interaction with customers daily.Clinic Floater/SchedulerAustin Gastroenterology-Round Rock, TXFebruary 2018 to August 2018 Scheduler of Office visits with demographics and verification of health Ins. Scheduler of procedures for six different locations for 10 Specialist & their PA or NP. Administrative duties Check in Patients at front desk, scan in ID & health insurance cards. Take co-pays if needed for the visit. Check Out Patients print out with a Patient Summary sheet of their office visit. Sit the patient with a scheduler to schedule procedures such as EGD, Colonoscopy, Hygiene Colonoscopy(HCP/Colon), Fibrosis, etc. Fax a Diagnostic Order to ARA Diagnostic Imaging and Austin Gastro Pre Certification team for tests such as CT Scan w/o Contrast, Ultrasound guided paracentesis, Ultrasound, Bone Density, MRI, Barium Swallow, Upper GI, etc. Float between six different locations where help is needed. Close and balance end of the day monies. Process incoming mail and send out outgoing mail. Face to face interaction with patients daily.Patient Registration RepresentativeAustin Regional Clinic-Austin, TXNovember 2016 to August 2017Answers patient registration phone calls Obtains all insurance and demographic information from patients necessary to set up accounts. Manage and maintain two locations Reports Verify and term health insurance if no longer active. Manage and maintain PT registration portal Runs registration reports and follows up on incomplete or missing account information as indicated to complete the registration process. Manage and maintain Self Pay portal Administrative duties Research member account transactions for eligibility inconsistencies. Maintains complete, accessible, dated files and resource materials. Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.Call Center RepresentativeBaylor Scott and White-Round Rock, TXJuly 2014 to February 2016 Scheduling patients with their primary care physician or specialist Send Encounters physicians Accurately and promptly schedules, rescheduled and cancels provider appointments as to maximize resource utilization of providers for optimum efficiency. Responsible for de-escalating phone calls that enter the queue. Routes calls as appropriate within customer service guidelines. Promptly schedules consults, referral, and ancillary services as ordered. Accurately registers patients' demographic information, emergency contacts, and patient/guarantor relationships. Verify and update patient/guarantor demographic information and insurance. Link lab appointments EpicProvider Line and EDI(Electronic Data Interchange) Agent(Call Center) TMHP-Austin, TXApril 2013 to December 2013 Answered calls from Doctors regarding the denial of their Medicaid claims. Checking client eligibility of their Medicaid & Medicare coverage. Answered calls from clients regarding the termination of Medicaid coverage.. Informed Doctors the reason for their Medicaid claims rejecting and giving limited resolution. Claims Specialist/Complaints & Grievances Resolution (Call Center) DentaQuest-Austin, TXMarch 2012 to April 2013Answered calls from dentist and Medicaid members about a child's eligibility of dental coverage. Giving the dentist the resolution to an appeal of a denied claim that was submitted to Texas Health &Human Services Commission. Taking calls from Dentist and members about when a claim will pay. EducationHigh school diplomaSkills EDI EMR Systems HIPAA Insurance Verification Medical Scheduling Cold Calling Medical office experience Medicare Hand tools Power tools OSHA Epic Medical Terminology Patient Care Medical Records Customer service Typing Data entry Phone etiquette In-person interaction (4 years) Clerical Experience Administrative (2 years) Understanding and knowledge of POA (3 years) Knowledge of Medicaid (3 years) Knowledge of Tricare and Tricare for Life (4 years) Front desk Microsoft Excel Medical collection Computer skills Microsoft Office Communication skills Guest relationsCertifications and LicensesDriver's LicenseJune 2023 to February 2032 |
