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Click here or scroll down to respond to this candidateCandidate's Name
Saylorsburg, PACell: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEObjective: To obtain a position in an organization where I can utilize my experience and skills that leads to professional development and growth as well as longevity.Education: William E. Grady High School Brooklyn, N.Y.The University of the State of New York GED (1999)Work Experience:Scotts Miracle Gro- Yaphank, N.Y. (July 2020- May 2022)Forklift Driver & Pay Loader OperatorAttend weekly meetings as well as followed the COVID-19 rules and regulationsComply with company policies guidelinesConduct equipment inspections such as: checking fluids, tires, belts and changing filters while documenting results and submitting written equipment reports.Helped maintain a safe and orderly environment of the facilityIdentify damages and report shortages or deficienciesInspect machinery to determine the need of repairs and guarantee safety by requesting maintenanceKept updated records of inventory and activity logsLoaded vehicles for delivery across the United States of AmericaLocate and move stock of products to pallets or crates for storage or shipmentMix dirt and pick up millings as well as snow removal with Pay LoaderParticipated in and complete all necessary training and safety classes per shirt related to the position123 Auto & Body Repair/Towing - Brooklyn, N.Y. (June 2019- June 2021)ManagerCentral point of contact for inquiriesData entry of billing, invoices, orders and client requestDealt with Insurance and Warranty ClaimsDrove and operated flat beds, hook and chain, heavy duty, integrated tow trucks, wheel-lift and wreckers as neededHandling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customersMaintained office facilities as well as enforcing policies and procedures while overseeing 20 employeesMaintained strong relationships with manufacturers, dealers an vendorsMaintained a strong working knowledge of industry regulations, restrictions and lawsOrganized and kept records of office expendituresOversee all automobile, collision and service repairsResponsible for providing orientation and training for new employeesUsed the OBD II reader and other technical tools to diagnose car problemsBen & Nino Auto Repair/Towing- Brooklyn, N.Y. (September 2010 to May 2019)Service Manager Develop problem management and service improvement plansDrove and operated flat beds, hook and chain, heavy duty, integrated tow trucks, wheel-lift and wreckers as neededEnsured all customers experience excellent customer service from walking through the door until picking up their vehicleEnsured team of twenty-five employees follows best practices and maintained service level agreementsMaintained a strong relationship with vendors and other businessesMonitored department issues and client complaintsOversee and guide all activities of the service teamUsed the OBD II reader and other technical tools to diagnose car problemsTowing ManagerDrove and operated flat beds, hook and chain, heavy duty, integrated tow trucks, wheel-lift and wreckersInspect trucks and equipment to meet company rules and regulationsManaged the disposal of unclaimed or abandoned vehicles by conducting DMV searchesMonitored vehicle inventory from various storage lotsOversees operations by managing a staff of forty employees which included staff scheduling and trainingPerform other related duties such as: Dispatching, Customer inquiries and behavioral managementPrepare revenue and expenditure reports for the company on a weekly to monthly basisSubmit invoices to agencies that received towing servicesRidge Towing, - Brooklyn, N.Y. (October 2008- August 2012)Tow Truck DriverAnswered distress calls for accidental and abandoned vehiclesDetermined towing charges and billed customers, mechanic shops and dealershipsDrove and operated flat beds, hook and chain, heavy duty, integrated tow trucks, wheel-lift and wreckersPerformed lockouts, jumpstarts and winch outsPerformed routine checks of vehicles to meet with compliance of driving safety standardsTransport displaced vehicles from location of displacement to destination determined by ownerTowed and delivered cars, repo vehicles on request and maintained tow truckTotal Protective Security, INC. - Brooklyn, N.Y. (September 2002 to October 2008)Security Guard Manager (Part-time)Created reports of recorded observations, occurrences and surveillance activitiesCreated spreadsheets for staff schedules and behavior managementInitiated, planned and executed multiple cross-departmental security workshopsIntroduced enhanced Visitor Management Systems within the facilityOversee staff of ten employees dailyTrained entire crew in weapons safety and proper use of forceCNR Health Care Network, INC. - Brooklyn, N.Y. (September 2002 to June 2006)Data Entry AnalystAssisted with all internal business mattersCollected and input all inquiries from the MDS bookletsConsistent high-level of customer satisfaction and responsivenessCreated and Distributed MDS Schedule for all new admissions: Managed Care and Medicare clienteleManage monthly inquiry reportsProcessed any updates or change requests for all accounts in multiple database systemsTransmitted relevant data to the New York State Department of HealthProfessional Bowling League, Professional Handball Player, Chef trainee, Proficient in Windows XP, Windows 8, Excel, Google, MS Word,References furnished Upon Request |
