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Click here or scroll down to respond to this candidateHPCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Kissimmee, FL Street Address
Adaptable Oce Manager with distinguished skills in budgeting, data entry and communications. Oers expert abilities in streamlining oces for improved functionality and productivity. Quick to support visitors and sta with diverse needs. Friendly and Ecient customer service devoted to maximizing client satisfaction with exceptional service and support. knowledgeable about aviation standards and service information to provide eective issue resolution. Data entryBillingExpense reportingCustomer relationsIssue and conict resolutionCelebration Aesthetic Center Orlando, FLOce Manager10/2019 - CurrentManaged oce inventory and placed new supply orders. Coordinated oce activities and operations to secure eciency and compliance with company policies.Elevated customer satisfaction ratings by resolving client and case issues eectively.Reduced nancial discrepancies by accurately managing accounting documentation.Conducted sta performance evaluations to monitor progress and individual skills.Economy Rent-A-Car Orlando, FLCustomer Care Agent01/2021 - 04/2022Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Audited customer account information to identify issues and develop solutions.Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Coordinated with various company teams to oer and implement successful solutions to customer problems.Sutherland Global Service Barranquilla,AtlanticoCustomer Service Representative01/2019 - 10/2019De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Documented customer correspondence in CRM to track requests, problems and solutions.Assisted customers with making payments or establishing payment plans to bring accounts current.Informed customers about billing procedures, processed payments and provided payment option setup assistance.Made outbound calls to obtain account information. Answered incoming telephone calls to provide store, products and services information.SummarySkillsExperienceTeleperformance Bogota, ColombiaCustomer Service Representative09/2017 - 10/2018Documented customer correspondence in CRM to track requests, problems and solutions.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Assisted customers with making payments or establishing payment plans to bring accounts current.Upheld privacy and security requirements for customer information. Answered customer questions and addressed concerns resulting in reduction in customer complaints.Set up and activated customer accounts.Answered inbound calls, chats and emails to facilitate customer service. Flying Time Rosario, ArgentinaPrivate Pilot License in Aviation And Airway Science 12/2015Jerusalem School Barranquilla, ColombiaHigh School Diploma12/2013EnglishProfessionalSpanishNative/ BilingualPortugueseLimitedAviationTravelGastronomySoccerDanceEducation and TrainingLanguagesHobbies |
