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Skilled Auto AdjusterSalem, MO Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESENIOR AUTO DAMAGE APPRAISERWilling to relocate to: RemoteAuthorized to work in the US for any employerWork ExperienceSenior Auto Damage AppraiserRisk Theory, LLC-Dallas, TXSeptember 2022 to Present Review and analyze suspicious and potentially fraudulent auto claims. Evaluate auto claims and decide whether insurer should pay claim. Examine photographs and any other documents relating to claims to determine liability. Negotiate with claimants and insureds to settle claims. Issued payouts to claimants and insureds. Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues. Collect and document images to support claims. Investigate, assess and prepare auto, rv, motorcycle or commercial damage estimates. Determine most cost effective parts replacement per insurance guidelines. Effective LKQ, aftermarket or remanufactured parts. Lead Auto Appraisal Teams on Catastrophe assignments. Virtual Auto AdjusterAllstate Insurance-Azle, TXApril 2021 to October 2022 Review and analyze suspicious and potentially fraudulent auto claims. Evaluate auto claims and decide whether insurer should pay claim. Examine photographs and any other documents relating to claims to determine liability. Negotiate with claimants and insureds to settle claims. Issued payouts to claimants and insureds. Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues. Collect and document images to support claims. Investigate, assess and prepare auto, rv, motorcycle or commercial damage estimates. Determine most cost effective parts replacement per insurance guidelines. Effective LKQ, aftermarket or remanufactured parts.Production ManagerCarstar Roger Williams Collision Center-Weatherford, TX July 2019 to March 2021 Verified documentation of all vehicle's in process - implementation of hard-stop quality control program. Directed and supervised 20 employee's in a body shop environment, managing individual productivity and performance.
Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
Maintained employee morale and increased production through employee appreciation and daily production Meetings.
Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Supervised and managed day-to-day operations and tasks, including body-work, paint-work, mechanical-work and parts.
Supported customer service and satisfaction objectives by resolving escalated issues and promoting additional sales.
Addressed personnel issues and scheduling conflicts promptly. Drove daily production activities with effective communication and leadership.
Implemented New Process improvements and assisted in CarStar Franchise transition to achieve optimal performance. Auto Collision EstimatorRoger Williams Collision Center-Weatherford, TXAugust 2015 to July 2019WORK HISTORY Completed estimates on automobiles, light trucks, custom cars, vans and many other vehicle types. Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration. Inspected vehicles to evaluate necessary repairs and determine extent of damage. Documented damage with photographs and detailed written descriptions. Used CCC One and CCC Mobile to document vehicle damages. Helped customers obtain alternate transportation via rental car Auto Claims AdjusterE.A. Renfroe & Company Inc-Birmingham, ALApril 2012 to July 2015 Investigated vehicle damage inflicted resulting from emergency situations and natural disasters. Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process. Determined salvage value on total-loss vehicle. Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes. Estimated vehicle damages and submitted photographs and in-depth reports to claims department for effective processing. Demonstrated respect, friendliness and willingness to help wherever needed. Resolved conflicts and negotiated mutually beneficial agreements between parties. Issued payouts to claimants. Negotiated with claimants to settle claims. Assisted State Farm Insurance with a 2yr assignment in the Alabama/Mississippi markets when area shops collaboratively dropped their DRP programs. Worked as a direct liason with insurance carrier and collision facilities to ensure policy holder satisfaction. Auto Catastrophe AdjusterWorley Catastrophe Response, LLC-Hammond, LANovember 2009 to April 2012services.Used critical thinking to break down problems, evaluate solutions and make decisions. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Examined claims forms and other records to determine insurance coverage. Conducted thorough property investigations to identify and classify damages for customer claims. Interviewed agents and claimants to correct errors or omissions and investigate questionable claims. Investigated vehicle damages, completed detailed estimates and documented claim files for Catastrophe related claims.
Vehicle total loss evaluation
Auto Independent Adjuster Live BroadcastWorley Catastrophe Response, LLC2011 to 2011Audatex Canada2011 to 2011Certification - 02909: AudatexCCC PathwaysPartner and Company GuidelinesCollision Estiamting2011 to 20112011Certification: CCC Information ServicesAudatex EDUCATIONInspected new parts and areas of repair to verify correctness and quality. Excellent communication with customers through all phases of the collision repair process. Assisted in developing a proper repair plan for each vehicle. Ensured proper repair procedures in accordance with insurance partner and company guidelines. Effective collaboration with production team during daily production meetings. State Farm Insurance2009 to 2009Certification: Catastrophe ResponseAuto Damage EstiamtingE-Claim ManagerMitchell International2009 to 2009Writing EstimatesTexas P&C2009 to 2009License: Property And Casualty InsuranceEducationComputer NetworkingRemington College - Dallas, TX2001DiplomaKemp High School - Kemp, TX1988Skills Production Optimization Team Leadership Production planning Continuous improvements Safety and compliance Data-driven Staff Management Training skills Materials management Quality assurance Customer support ICAR Platinum Exceptional knowledge of Auto-body estimates Operational knowledge of Multiple software packages Ability to manage multiple projects and organize work Auto Estimating Computer Networking Lean Lean Manufacturing Production Management 5S Negotiation Leadership Conflict management Lean Negotiation Materials management Quality assurance Quality control Customer service Interviewing Training & development 5S Production planning Sales Auto service management Computer networking Dealership experience Automotive repair Vehicle maintenanceCertifications and Licenses: Catastrophe Response Autosource Liberty Mutual TLC Shops Audatex Canada 2011 Certification02909: Audatex CCC Pathways Collision Estiamting2011 : CCC Information Services Audatex : Catastrophe Response Auto Damage Estiamting State Farm Insurance2009 : Damage Estimates Mitchell Ultramate Premier Suite Mitchell International2009 : E-Claim Manager Writing Estimates Mitchell International 2009 Mitchell Ultramate 6.5 & 6.7: Collision Texas P&C 1595067 2009 : Property And Casualty InsuranceI-CAR Platinum2021 to PresentNew York- LicenseMarch 2023 to December 2024 |
