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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEObjective: To obtain employment that will increase my opportunity to exhibit my knowledge and ensure a successful outlook in my career.Availability: Full-Time or Part-TimeState Farm Retention 2 LEAD (Property and Casualty Liscense) (10/2023-Current)REMOTE*Take incoming calls*Educate customers on insurance*Stay current on all new insurance laws*Manage 10-15 specialistMaximus Federal (2018 2023)REMOTEEN Payment Specialist // Support Analysts (Public Trust Clearance) Work closely with SSA EN Service Branch staff team members to fully support the efforts of the SSA ENSB using knowledge of the TPM, the Ticket Program, and the diverse population of service providers. Process 50 or more cases a day Completing research and data entry in a variety of Social Security Administration (SSA) and MAXIMUS systems in order to complete tasks and/or respond to inquiries as directed. Investigate and compile responses to Employment Network (EN) inquiries Completing research and data entry in a variety of Social Security Administration (SSA) and MAXIMUS systems in order to complete tasks and/or respond to inquiries as directed.The W Hollywood (April 2019 2023) Welcome Desk Agent Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests personal and travelers cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departuresFront Point Security Corporate Office (Vienna, VA) October 2015 2018Customer Support / Billing / Finance Educate prospects about the features and benefits of the various products and services. Assist with multiple billing / finance processes such as RMR, Bankruptcys and Balance billing. Oversee preparation, and review monthly, quarterly, and annual reports Ensure maintenance of all necessary financial policies and financial planning & reporting systems. Set appointments and follow up with prospects via email and telephone Supervise 10 15 customer care representatives at a time Monitor and coach team members Organize / run team meetings Complete knowledge of terminology and products, problem solving, assisting customers witGeico Auto Insurance Call Center (Virginia Beach, VA) May 2013 October 2015Insurance Agent Obtained auto insurance License Assisted customers with auto policy updates Answered over 70 calls per day Respond effectively to emails and phone calls Met daily goals set by supervisorEducationOld Dominion University 2010 - 2012 (Norfolk, VA)Major: Business AdministrationGPA: 3.2(Plan to complete my degree in the near future)Skills Microsoft Office (Word, Outlook, Access, Excel, PowerPoint) Ability to multi-task Negotiation and Analytical skills Type 60 wpm or more Excellent verbal and written communicationReferencesAvailable upon reques |
