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Click here or scroll down to respond to this candidateCandidate's Name
Address : Street Address St Jude Drive,Fairburn,GA,Street Address
Email: EMAIL AVAILABLECell : PHONE NUMBER AVAILABLEProfessional Summary:Dynamic and results-oriented Human Resources professional with a comprehensive background in business management, legal studies, and entrepreneurship. Possessing a BSc in Management and multiple diplomas in various business disciplines, I bring a robust skill set in strategic planning, financial management, and HR development. With international experience in the Philippines, Singapore, Japan, and China, I am adept at navigating diverse cultural landscapes and driving organizational success. Eager to leverage my expertise to contribute to a forward-thinking organization in the United States.Skills: Human Resources Development Business Management Strategic Planning Financial Management Customer Service Relationship Management Communication Active Listening Empathy Patience Problem-solving Time Management Adaptability Persuasion Positive Language Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Professional Experience:Customer Service RepresentativeEvergreen African Store, Austell, GA July 2024 Present Greet customers and ascertain their needs. Provide product and service information to customers. Process customer orders and payments. Resolve customer service issues in a timely and efficient manner. Maintain customer records and accounts. Monitor customer feedback and suggest improvements. Assist with product displays and merchandising.Customer Service RepresentativeSagawa SA, Tokyo, Japan April 2021 April 2024 Processed customer transactions, including money orders, stamps, and other postal services. Sorted and distributed incoming mail. Prepared outgoing mail for delivery. Collected payments for postal services. Assisted with the preparation of bulk mailings. Provided customer service and support. Assisted with the stocking of post office supplies. English TeacherKids Duo International, Tokyo, Japan February 2018 March 2021 Planned and delivered dynamic English lessons to students in 9th and 10th grades. Differentiated instruction to meet the diverse needs of students and accommodate various learning styles. Fostered a positive and inclusive classroom environment that promoted student engagement and participation. Implemented technology tools and resources to enhance learning experiences. Developed and maintained relationships with students. Sales MarketerNexttel, Douala, Cameroon June 2015 January 2018 Crafted successful marketing and sales plans that led to a 10% increase in customer acquisitions. Increased sales by 15% year-over-year through comprehensive analysis of industry trends, competitor activities, and customer needs. Developed and executed complex digital marketing campaigns that improved customer engagement by 20%, resulting in a higher conversion rate. Streamlined customer service operations and improved customer satisfaction by enhancing process and workflow efficiency by 35%.Education:Bachelor of Science in ManagementUniversity of Buea, CameroonCertifications: Diploma in Business and Legal Studies Diploma in Modern Economics Diploma in Managing Personal Finance Debts Diploma in Three Facets of Business Diploma in Business Management and Entrepreneurship Diploma in Human ResourcesLanguages: English (Fluent) FrenchInterests: Business Development Financial Literacy Human Resources |
