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Click here or scroll down to respond to this candidateCandidate's Name
Automotive Service AdvisorWest Columbia, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE28 years experienced Automotive Service Advisor with skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong with strong listening skills and the ability to ask the right questions to quickly diagnose problems.Work ExperienceService AdvisorBMW OF COLUMBIA-Columbia, SCFebruary 2024 to July 2024 Sell Automotive Repair and Maintenance Ensure the highest level of customer service Promote the shop and its services through exceptional customer service Coordinate recommendations with technicians and presenting to customers Schedule appointments Keep customers informed of the process on the vehicle throughout the day Meet monthly goals set from managementAssistant Service ManagerPeter Boulware Toyota of Columbia-West Columbia, SC February 2023 to October 2023 Ensure the highest level of customer service Promote the shop and its services through exceptional customer service Coordinate recommendations with technicians and presenting to customers Schedule appointments Keep customers informed of the process on the vehicle throughout the day Meet monthly goals set from managementService AdvisorSteve Padgett Honda of Lake Murray-Irmo, SCApril 2022 to February 202328 years experienced Automotive Service Advisor with skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong with strong listening skills and the ability to ask the right questions to quickly diagnose problems.Service AdvisorDick Dyer Toyota-Columbia, SCAugust 2019 to March 2022 Sell Automotive Repair and Maintenance Ensure the highest level of customer service Promote the shop and its services through exceptional customer service Coordinate recommendations with technicians and presenting to customers Schedule appointments Keep customers informed of the process on the vehicle throughout the day Meet monthly goals set from managementService Advisor/Internal SupervisorJT's KIA-Columbia, SCJuly 2020 to June 2021Supervised night crew in the process of inspecting all use vehicle and finding necessary repairs/safety repairs needed for re-selling as well as getting all the new cars (PDI) ready and submitted to Kia. Also responsible for pulling all parts needed for UCI/PDI and ordering and picking up parts from Autozone/ Carquest etc.Automotive Service AdvisorHerndon Chevrolet-Lexington, SCFebruary 2019 to August 2019 Sell Automotive Repair and Maintenance Ensure the highest level of customer service Promote the shop and its services through exceptional customer service Coordinate recommendations with technicians and presenting to customers Schedule appointments Keep customers informed of the process on the vehicle throughout the day Meet monthly goals set from managementLane Team LeadFred Anderson Toyota-West Columbia, SCOctober 2018 to February 2019 Lead service team to meet and exceed monthly goals Coordinated work schedules for proper technicians Handled escalations Worked to resolve cash control and scheduling concerns Reviewed customer service surveys Spent most of the time on sales floor communicating with customers and team members to ensure exceptional customer service is being delivered Reviewed sales goals to maintain highest ELRService ManagerStivers Hyundai-Columbia, SCMarch 2018 to October 2018 Approved and sign-off on time sheets Coordinated monthly work schedule Conducted weekly meetings Resolved customers billing and or service concerns complaints or direct to appropriate department to resolve and follow through to completion. Logged customers transactions and interactions on a daily basis for follow up reports and customer retention. Ensured all service advisor's HR documentations/tests were completed. Completed all invoices written from start to finish by finalizing billing. Service Advisor/DispatcherJT's Kia of Columbia-Columbia, SCJune 2017 to March 2018 Sold Automotive Repair and Maintenance Ensured the highest level of customer service Promoted the shop and its services through exceptional customer service Coordinated recommendations with technicians and presenting to customers Scheduled appointments Kept customers informed of the process on the vehicle throughout the day Met monthly goals set from managementEducationGEDGeorge Washington High School - New York, NYSkills customer service (10+ years) RETAIL SALES (10+ years) Customer service (10+ years) Auto service management (10+ years) Management (10+ years) Dealership experience (10+ years) Sales (10+ years) Supervising experience (10+ years) Service writing (10+ years) Phone etiquette (10+ years) Auto estimating Retail sales Cash handlingCertifications and LicensesDriver's LicenseAdditional InformationSkills High Level Customer Service Multi-task Bilingual (Spanish) Reliable Selling Organized |
