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Click here or scroll down to respond to this candidateCandidate's Name PHONE NUMBER AVAILABLE EMAIL AVAILABLE Lithia Springs, GA 30122Project ManagerProcess Improvement Cross-Functional Collaboration Project Leadership & SupportAn accomplished project manager with 13+ years of proven experience overseeing the end-to-end lifecycle of projects, programs, and strategic initiatives. Expert in defining project plans, strategies, and roadmaps, as well as in partnering cross-functionally with all internal and external project stakeholders. Adds value to an organization through a strong focus on compliance, quality, and continuous improvement, with a core focus on delivering on schedule, and on budget completion.Key Areas of FocusProject & Program Management System Implementation & Support Cross-Functional CollaborationStrategic Planning & Execution Continuous Process Improvement Team Leadership & ManagementBudgeting & Forecasting Key Performance Indicators (KPI) Executive-level ReportingProject Tracking & Milestones Vendor Relationship Management Policy & Regulatory ComplianceProfessional ExperienceThrive, Remote (Contract) August 2022 PresentProject Delivery LeadContracted with the managed services provider to oversee the project team. Assess project plans, monitor progress, manage communications, and ensure high levels of customer satisfaction. Own the ensure customer relationship lifecycle.Led the end-to-end project lifecycle, including planning, project kick off, entitlement assessment, project plans and change management in projects.Maintained frequent customer communication and effectively managed the customer relationship to achieve high customer satisfaction levels.Collaborated with internal departments and stakeholders to ensure alignment of each SaaS project as well as move/change projects.Actively worked with customers to ensure project scope aligned with the businesss capabilities and budgets.Consistently met all end-of-month deadlines by updating forecasting dates and activating lines in SNOW for revenue.Fiserv, Atlanta, GA (Contract) January 2021 August 2022Implementation Project Manager, Card ServicesManaged the implementation of Card Services project for the provider of technology solutions to the financial world, including banks and credit unions.Performed project management responsibilities related to clients information technology TDM implementations, upgrades, provisioning circuits, and routers for financial client.Maintained client relationships and managed expectations with respect to live dates and other key timelines.Collaborated cross-functionally with teams from internal/external business partners and vendors, ensuring sites are completed, while also informing internal teams of implementation status and updating Service Now.Tracked and maintained communication for implementation progress including project kick-off, regular status updates, and project closure.Change Healthcare, Alpharetta, GA February 2018 May 2020Sr Project Coordinator, Human ResourcesPerformed a wide range of project management functions for the Human Resources organization, including project tracking, budgeting, submittals, vendor relationship management, system implementation, and support.Managed and tracked onboarding, background checks, I-9 and adjudications projects while maintaining resources and status in MS Project and creating processes and made recommendations for changes.Chair weekly meeting management skills, while ensuring Agenda, Actions and Meeting minutes are collected and communicated to the resources on various HR projects.Managed the RFP process for new background check vendor to include vendor negotiations, securing favorable Service Level Agreements (SLA), performance metrics, and quality Key Performance indicators (KPI); led in-depth evaluations of vendor proposals.Continued Page 2Sr Project Coordinator, Human Resources ContinuedCollaborated with project teams to ensure schedule updates and managed the implementation throughout the life cycle of various HR project types.Drove the end-to-end delivery of several key HR projects in workforce administration, recruiting, onboarding, immigration, and new hire orientation in Workday.Kemira, Atlanta, GA October 2017 February 2018Project CoordinatorServed as a key member of the logistics team managing the end-to-end lifecycle of transportation projects for the company serving pulp and paper, water intensive, and municipal water treatment industries.Ensured on-time delivery of goods by executing weekly performance management metric reviews for both outbound transportation and derive improvement plans.Ricoh-USA, Duluth, GA November 2016 April 2017Senior Logistics Project CoordinatorOversaw day-to-day purchasing activities for the provider of workplace solutions and digital transformation services, including managing inventory levels.Drove continuous improvement to refine tools, manage inventory replenishment, and align supply and demand.Prioritized improvements to scheduling, shipping order resolution, deliveries, quality, and communications, resulting in a 40% margin improvement.Decreased customer disputes 87% YOY by placing a strategic focus on delivering best-in-class customer service; this extra focus on attention to detail improved inventory fill ratios by 12%.Held complete accountability for maintaining data integrity within the Oracle database, as well as for monitoring inventory levels to meet sales forecasting, production schedules, and customer demands.Fiserv, Alpharetta, GA June 2013 July 2016Implementation Project ManagerManaged a wide range of infrastructure projects for the provider of technology solutions to the financial world, including banks, credit unions, and insurance companies. Oversaw project budgeting, submittals, and tracking project inventory, as well as project implementation and support.Led customer facing project teams by developing, defining, and executing project plans, including project scope, activities, schedules, budgets, timelines, and deliverables.Implemented banking projects, onboarding of clients and new processes for key financial clients, including SMB banks and credit unions by completing the circuit delivery and ordered routers and switches in SAP.Coordinated and scheduled all provisioning of new T1 and ethernet circuits, upgrading of existing circuits and decommissioning of deprecated circuits, as well as handling cutover of circuits.Coordinated activation of services with customer as well as internal/external stakeholders and project team as well as troubleshoot/support network issues and coordinated installation of routers and switches.Acted as a go-to resource to network engineers, departments, and business units, as well as by leading weekly project meetings and reporting to senior leadership.Managed infrastructure integrations and decommissions of local fiber networks, including facilitating ordering and engineering regarding Merger & Acquisition (M&A) events.Maximized customer service by identifying client needs, goals, and contractual obligations in the early phases of the project lifecycle, prior to missed milestones.Cbeyond / Birch Communications / Fusion, Inc., Atlanta, GA February 2008 June 2013Implementation Project ManagerManaged IT projects and strategic initiatives for the cloud solution provider of business communication, secure networking, and hosted collaboration solutions.Partnered with multiple departments to ensure all project stakeholders complete individual project tasks on schedule, while also hitting required quality benchmarks.Managed tasks such as inventory management in Granite and order management with project plans; facilitated project meetings, issue tracking, status reports, and oversaw both executive communications and reporting.Education & Professional DevelopmentUniversity of South Carolina Bachelor of Science (BS) in Business ManagementMS Office Suite SharePoint Clarity Asana Salesforce MS Project Oracle ServiceNow SAP |
